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Controller, Customer Account Management
hace 2 semanas
Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils
- At UPM Raflatac Mexico we are looking for a Controller, Customer Account Management to join our team in Sentura, State of Mexico who will be responsible for managing overdue accounts and supporting the recovery of delinquent payments in line with internal procedures, accounting principles and UPM Policies.
Greetings from your future manager
- I am excited to welcome a new Co_nt_r_oller, Customer Account Management_ to our dynamic accounting team at _Raflatac_ Americas_._ In the role of Controller, Customer Account Management, _you’ll_ play a vital part in _maintaining_ the financial health of our organization by managing customer accounts and ensuring timely collections_._ This position is more than just numbers—it’s about building relationships, solving problems, and collaborating across departments to support our customers and internal teams_._ _We’re_ looking for someone who brings positivity, professionalism, and a team-first mindset to every interaction_._ If _you’re_ someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in keeping things running smoothly, you’ll fit right in with our supportive and forward-thinking team_._ _- _Tiffany Burrell, Manager, Customer Operations in Finance, Raflatac Americas
What you will do- Monitor and manage overdue accounts for standard
- and elevated-risk customers (incl. overdue balances, payment plans, account/order block and release, disputes)-
- Maintain accurate records of collection activities and outcomes- Addressing external and internal customer inquiries and requests in a timely manner (incl. account statements, balance confirmation and reconciliations etc.)- Actively collaborate with the Sales and Customer Service teams to effectively exchange customer financial status information- Escalate unresolved accounts to management or external recovery agencies- Negotiate and establish payment plans in line with company policies and Group Credit Risk Management guidelines- Regularly analyze AR and collection metrics and reports to identify trends, and take proactive actions to address issues, improve cash flow, and reduce overdue accounts- Manage customer accounts: discrepancies and pending payments, unapplied cash, discounts, credit postings, write offs, payout requests and customer bank details, pro-forma invoices etc.- Provide recommendations to management on write-offs- Any other tasks assigned by Manager
- Who you are- High proficiency in English (spoken and written)- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field or minimum 3 years of experience in accounts receivable, credit control, or collections-
- Excellent organizational and time management abilities- Proficiency in Microsoft Excel and ERP systems (e.g., SAP, Oracle, or similar)- Detail-oriented with a high level of accuracy in record-keeping- Ability to work independently and collaboratively in a team environment- Customer-focused mindset with a proactive approach to problem-solving
- Special Considerations: High English Level Necessary, position will focus mainly on US and Canadian accounts.
This is what we offer to you- A meaningful job: We have an inspiring purpose ‘We renew the everyday for a future beyond fossils’. Our work is impactful and transformative.- A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.- Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.- Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
Learn about our- Rewarding
and our- Ways of working
Additional information
Location: Sentura, Tlalnepantla
Workplace type: Hybrid
Regime: Full-time, probationary contract (3 months), direct hireor via phone: (+52) 554 170 3829.
UPM Raflatac offers high-quality self-adhesive paper and film products including label materials, graphics solutions and removable self-adhesive products. We operate 14 factories and deliver our innovative and sustainable pro
