IT Service Delivery

hace 1 semana

Reynosa, México Aptiv plc A tiempo completo

**This position is based in our manufacturing plant in Reynosa, México.**

**Summary**

IT Service Delivery will coordinate all the IT activities on the sites assigned. The main responsibility is to have a direct communication with local Business and IT vendors/groups to successfully address all the IT requirements, audits, business growth, projects, local incidents and high priorities between others.

**Your day to day will consist of the following**:

- Support and coordinate IT troubleshooting (Network, Servers, PC, etc.) as needed
- Local site communication of IT - examples, PC Refresh, O365, Cybersecurity
- Work with IT program manager for site requirement validation, solution delivery and service transition
- Work with local areas for input related to IT: site safety, IDFs/server room, storages room, equipment disposal, equipment receiving/delivery and physical access procedures.
- Understand business IT requirements to address them correctly - Catalog & Incidents requests, Service request, approval, prioritization, scheduling and execution
- Work with different IT areas and vendors to ensure effective IT services delivery.
- Follow IT Change Management process to successfully implement Projects, service request, OS updates between others.
- Understand the local requirements and act as contributor and focal point for request for Audit requirements on IT supported environment.
- Review on a regular basis unmanaged devices report ( via Cybersecurity, Armis and Tanium reporting) and follow specific security mitigation actions as required by Aptiv Security
- Support IT Asset management processes for CMDB updates, inventory review and cycle count
- Working Closely with the Service Integration and Management (SIAM) Team: Problem management, incident management, communication to IT and business leadership, status reviews, root cause analysis approvals and follow-up actions
- Engage with SIAM and the related technical teams to validate P1/P2 incidents, provide impact or solution insight, arrange Testers, manage business escalations to resolve these operational incidents on a 24x7 basis. Liaise on business hours follow on Problem Management and Problem task closures as required.
- Assist technical teams to support Aptiv Executive users and business client complaints.

**Qualifications**:

- Bachelor in Computer Science or similar
- Communications and interpersonal skills.
- Excellent English language skills.
- Flexibility reflective of a 24/7 production environment
- Knowledge of ITIL
- Problem solving Adaptability Availability Teamwork
- Experience in addressing and solving IT and business issues with suppliers and clients
- Accountability & Integrity
- Collaboration & Flexibility
- Resilience
- Leadership
- Time management
- Conflict resolution

LI-MG1

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

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