Director - Global Account Management

Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.

Job Summary

The Global Account Management will be based in Flex Juarez. The Global Account Management will be reporting directly to the VP Global Account Management.

Responsible for overseeing a wide variety of warehouse activities including shipping and receiving raw materials and/or finished goods and maintaining inventory and associated records.

What a typical day looks like:

- Drives new business within the existing account through expansion of existing services into new sites or regions, and through expansion of existing revenue streams by the addition of new GSS services.
- Works in conjunction with the wider GSS team, pulling Business Development, Solutions and Pricing resources into customer engagements as needed in the drive to expand business.
- Monitors and signs-off as required on all proposals, quotations and negotiations with the customer on the GSS side of the business. Represents GSS within the wider Segment team (as applicable) on the account.
- Negotiates all contract renewals and amendments, guarding the key tenets of the contract on behalf of the client when driving performance in Flex, and on behalf of Flex when closing commercials with the customer.
- Monitors and manages profitability, sustainability and opportunities for improvement. Works closely with the Regional Business Manager in the correction of discrepancies within “Quote vs Actuals” analysis
- Long term forecast and strategic planning for the account(s)
- Short term forecast and actual alignment for the account(s)
- Understands the customer’s market, trends and potential business impact as well as the customer does.
- Develops a network of contacts within the customer, gathering information at all times which can be shared in Flex to give insight into opportunities, risks and changes to market dynamics which could be relevant to GSS or any aspect of Flex’s wider business
- Operates as a future value creator, looking continually for ways to create value for the customer and create a competitive advantage for the customer and for Flex
- Promotes the Flex platform of services and solution offerings to address customer issues and enable top line growth and bottom line improvements for both the customer and for Flex
- Develops strategic relationships with key decision makers within the customer’s organization, and facilitates introduction of relevant Flex leadership to those decision makers as appropriate. Monitors and reports the quality, frequency and efficacy of F2F relationships with the customers, seeking to always improve this key metric and to drive workshop / white-board sessions with decision-making levels at the customer
- Manages customer expectations and ensures alignment with operation and supply chain teams
- Key escalation point globally for customer issues, scope changes, quality and communications management
- QBR participation as appropriate
- Driver of customer cost reduction initiatives in collaboration with GSS Sites

The experience we’re looking to add to our team:

- Typically requires a Bachelor’s degree or equivalent experience. Master’s degree preferred.
- Typically requires a minimum of 9 years of progressively advancing sales/account management experience.
- Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
- Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
- Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas; understands the strategic impact of the function across sites.
- Impacts long-term (annual) operational success of the function. Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities and have serious impact on profitability.
- Executes and provides input to functional strategic plans and objectives for the organization. Demonstrates commitment to implement initiatives.
- Makes decisions for the function and the site. Decisions may affect site.

Here are a few examples of what you’ll get for the great work you provide:

- Pantry vouchers
- Saving Fund
- Christmas bonus
- Holiday bonus
- Medical Insurance
- Life Insurance

HS115

Job Category

Sales - Marketing - Account Mgmt

**Required Skills**:
Optional Skills:
At Flex, we believe in the power of diversity and inclusion and know there is much more to a grea