Operation Program Specialist

Senior Operation Program Specialist - USA (Remote)

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

We have an incredible opportunity for a Senior Operation Program Specialist in ICON’s Reader Operations Cardiac team. The Senior Operation Program Specialist will support Operations by managing the communication, reporting and management of the scheduling, data inventory and deliverables of the business. This position will work cross-functionally with all departments supporting the business to ensure deliverables are met on-time and to help resolve any bottlenecks in the process flow. This position will also generate and provide operations-based reports to the operations teams which include but are not limited to: aged data inventory, delivery schedules, milestone updates, delivery performance metrics, and daily operations status reports. The Senior Operation Program Specialist may also provide additional support to Operations by handling special projects and external resource management.

Location: Mexico City - Hybrid

What you will be doing:

- Maintain a positive, results-oriented work environment by building partnerships, modeling teamwork, and communicating in an open, balanced, and objective manner
- Develop, implement, and manage the core communication process for managing inventory, scheduling and deliverables
- Manage operations-based reports including inventory, operations scheduling/planning, delivery performance metrics, operations status reports
- Work with Operations management to develop, implement, and maintain both the individual and departmental performance metrics for Image Analysis
- Work on capacity and resource planning for all external technical resources
- Support the Operations team with planning, process updates, and timelines
- Identify areas for process improvement and help lead the updates
- May represent Image Analysis and Operations in both internal/external meetings
- May work on special projects as assigned by VP, Operations
- Compliance with internal SOPs

Your profile:

- 1-2 years of clinical research experience in a client-facing role
- Cardiac/Imaging clinical trial experience
- Advanced English
- Excellent customer service skills with strong communication and interpersonal skills
- Highly organized, detail-oriented, and strong time management skills
- Ability to multi-task, respond to challenges with creativity, empathy and flexibility, and work well in a fast-paced team environment
- Intermediate Microsoft Office experience
- Bachelor’s Degree, preferably in a life science or related field

What ICON can offer you:

- Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
- In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
- Our benefits examples include:
- Various annual leave entitlements- A range of health insurance offerings to suit you and your family’s needs.- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.- Life assurance- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

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