Help-desk Tier Lv1

hace 15 horas


Tlahuac, México Dresden Partners A tiempo completo

**Descripción**:
Dresden Partners experts in web technology, UX / UI, mobile and software development, with specialized near-shore staffing, tech international and local tech sourcing services.

Help Desk Tier-1

Minimum 3 year experience working in a technical support role, 5+ years’ experience preferred
- Monitor, categorize, and triage incoming end user tickets
- PC and Mac hardware/software support
- Computer imaging concepts and best practices (SCCM, MDT or Ivanti)
- ITSM and ticket management concepts
- Active Directory administration
- Experience supporting GSuite & Office 365
- General knowledge of identity access management, particularly Okta
- Audio/visual hardware and software support (Teem, Google Meet, GoToMeeting, Zoom)
- iOS and Android mobile device support
- Basic network troubleshooting
- Basic computer security concepts
- Exceptional written and verbal communication skills
- Flexibility and ability to multitask in a fast-paced environment with shifting priorities
- Fluent in English writing and speaking

Education/Experience Required:
Minimum of High School diploma, Associates or Bachelor’s degree in Computer or Information Science preferred.

**Benefits**:
Direct contracting by the company

**Requisitos**:

- Minimum 3 year experience working in a technical support role, 5+ years’ experience preferred
- Fluent in English writing and speaking


  • Help-desk Tier Lv1

    hace 15 horas


    Tlahuac, México Dresden Partners A tiempo completo

    **Descripción**:Dresden Partners experts in web technology, UX / UI, mobile and software development, with specialized near-shore staffing, tech international and local tech sourcing services.Help Desk Tier-1Minimum 3 year experience working in a technical support role, 5+ years’ experience preferred- Monitor, categorize, and triage incoming end user...

  • Help Desk Lv1

    hace 3 semanas


    Tlahuac, México SpotOn A tiempo completo

    SpotOn, empresa dedicada al desarrollo de software para sistemas de pago, solicita...**Analista Help Desk Nível 1****Requisitos**:- Bachillerato terminado- Inglés Avanzado Conversacional (Nível B2+ a C1)- Configuración y administración de Macintosh y Windows- Experiência previa de 2 a 3 años con tecnologías de networking, reparación de software,...


  • Tlahuac, México J.S. Held A tiempo completo

    **_Proficiency in English is required for this position. Please submit your resume in English, to be considered for the role._**The Company**Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?**J.S. Held is a global consulting firm providing technical, scientific,...


  • Tlahuac, México J.S. Held A tiempo completo

    **_Proficiency in English is required for this position. Please submit your resume in English, to be considered for the role._** The Company **Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?** J.S. Held is a global consulting firm providing technical,...


  • Tlahuac, México Zipdev A tiempo completo

    As a tech-savvy Technical Support Agent, you will work with our clients to ensure successful usage of our products and services, including industry-leading Learning Management System, as well as managed virtual events. Our Technical Support Agent’s achieve this through understanding our various web-based platforms and relying on their technical knowledge...


  • Tlahuac, México Zipdev A tiempo completo

    As a tech-savvy Technical Support Agent, you will work with our clients to ensure successful usage of our products and services, including industry-leading Learning Management System, as well as managed virtual events. Our Technical Support Agent’s achieve this through understanding our various web-based platforms and relying on their technical knowledge...

  • Service Desk Analyst

    hace 3 semanas


    Tlahuac, México JM Group México A tiempo completo

    Solicitamos personal para soporte técnico de IT - Tier 2100% Home Office**Funciones**:- Solución de problemas- Documentación de todos los incidentes con la descripción del problema y resolución- Proveer un excelente servicio al cliente con una actitud positiva y profesional**Requisitos**:- Inglés avanzado conversacional. (Indispensable)- 3 años o más...

  • IT Helpdesk Tech L1

    hace 1 semana


    Tlahuac, México EOS A tiempo completo

    **WHO WE ARE**: EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business...


  • Tlahuac, México JM Group México A tiempo completo

    Solicitamos personal para soporte técnico de IT - Tier 2100% Home Office**Funciones**:- Solución de problemas- Documentación de todos los incidentes con la descripción del problema y resolución- Proveer un excelente servicio al cliente con una actitud positiva y profesional**Requisitos**:- Inglés avanzado conversacional. (Indispensable)- 3 años o más...


  • Tlahuac, México Cisco Systems A tiempo completo

    Infrastructure Support Engineer - Tier 2 Cisco are always looking to identify dedicated people. If you are reading this posting then we may not have an open job right now, however it is highly likely we will in the future. If you are interested in working for Cisco in this capacity, then please submit your details and CV or resume against this requisition...