Help-desk Tier Lv1
hace 15 horas
**Descripción**:
Dresden Partners experts in web technology, UX / UI, mobile and software development, with specialized near-shore staffing, tech international and local tech sourcing services.
Help Desk Tier-1
Minimum 3 year experience working in a technical support role, 5+ years’ experience preferred
- Monitor, categorize, and triage incoming end user tickets
- PC and Mac hardware/software support
- Computer imaging concepts and best practices (SCCM, MDT or Ivanti)
- ITSM and ticket management concepts
- Active Directory administration
- Experience supporting GSuite & Office 365
- General knowledge of identity access management, particularly Okta
- Audio/visual hardware and software support (Teem, Google Meet, GoToMeeting, Zoom)
- iOS and Android mobile device support
- Basic network troubleshooting
- Basic computer security concepts
- Exceptional written and verbal communication skills
- Flexibility and ability to multitask in a fast-paced environment with shifting priorities
- Fluent in English writing and speaking
Education/Experience Required:
Minimum of High School diploma, Associates or Bachelor’s degree in Computer or Information Science preferred.
**Benefits**:
Direct contracting by the company
**Requisitos**:
- Minimum 3 year experience working in a technical support role, 5+ years’ experience preferred
- Fluent in English writing and speaking
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