Operations Analyst R&o Lam

**Operations Analyst R&O LAM**

**Role purpose**

Performing support actions for R&O Team related to processes, quality and compliance ensuring efficiency and efficacy of the department. The Operations Analyst works as focal point between HSBC Global / HR Stakeholders and LAM R&O team, she / he must analyze, cascade and follow up the compliance of the team vs Standards established for R&O globally and locally, meanwhile must deliver tangible resources as manuals, flow charts and instructive slides that helps team members of R&O to accurate perform their roles within the expected quality.

In addition, she / he will get involved in some projects / tasks about continuous improvement, technological tools implementation, process simplification and negotiation with R&O Internal clients and vendors to add Value and facilitate Resourcing and Onboarding Operation and compliance reaching.

**Principal Accountabilities and Responsibilities**
- Project Management related to Innovación and Continuos improvement for Resourcing & Onboarding department (R&O).
- Presentation of initiative results through the delivery of executive reports and slides.
- Follow up and ensure that the team is aligned to the global and local Quality standards through self-audit and performing of working plans based on the results obtained and opportunity areas detected.
- Coordinating / Executing Training sessions for R&O Managers, recruiters and analysts.
- Process mapping and work flow charts.
- Creating of work manuals and support resources for R&O staff.
- Collaborations with other departments and creation of a good flow of communication with them, in order to ensure accurate and positive coordination between HR.
- Internal regional communication of the department.

**Requirements**:
**Experience**
- Excellent knowledge of the recruitment market
- Experience of using relevant software packages, i.e. Experience of using Taleo (or other ATS) and knowledge of broader recruitment technology.
- Project Management knowledge and serious understanding of the continuous improvement importance.
- Experience working in relevant environment/s, i.e. proven track record of process and operational management is desirable but not essential
- Experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers
- Experience with a track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications

**Abilities**:

- Understanding and experience of a global resourcing function.
- Problem solving and GAP´s analysis.
- Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.
- A comprehensive understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these.

HSBC is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference. At HSBC we are oriented towards guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.