Remote Client Manager

**The Company**

This is an exciting opportunity to join an established company working from the comfort of your own home. We are a tight-knit group and are looking for our next superstar team player. Our company is experiencing tremendous growth and we are looking for additional team members who are seeking opportunities to expand professionally. If you are driven to achieve and have some legal or medical account management experience and find the world of fast-paced companies appealing, this Remote Client Manager (Law Firms) position may be the perfect fit for you.

**Position Description: Remote Client Manager (Law Firms)**

We are looking for a smart, outgoing and resourceful individual, with in-depth legal and/or medical background, to be our next Remote Client Manager for our clients in Law Firms. This role presents a unique opportunity for the right remote professional, who will be the liaison between Rockpoint, surgical facilities, hospitals, doctors, and law offices. You will facilitate a variety of requests related to Rockpoint’s products and service offerings and actively discuss ways to add value to our clients while delivering exceptional customer service to our clients who are personal injury attorneys and legal case managers.

**Responsibilities**:

- Obtaining case information and process requests by working directly with personal injury case managers and/or attorneys.
- Coordinating with various medical providers to obtain medical information, including obtaining all necessary documents, advising approvals or denials to relevant stakeholders, and following up on procedures and surgeries.
- Actively cross-selling products and services to clients by looking for opportunities to maximize a case.
- Coordinating with various departments within a law firm to obtain case information and walking our clients through the entire funding process.
- Preparing files to submit to the underwriting team for review.
- Assisting in preparing and coordinating the execution of various contracts needed for funding.
- Providing law firm case managers with regular updates on cases and coordinating with other departments to streamline requests.
- Performs additional duties as assigned.
- The Law Firm Manager will be required to work standard working hours Monday through Friday and be adaptable to the needs of the business. Regular attendance is essential to the successful performance of this position.

**Qualifications**:
Must be an energetic and reliable individual with the ability to thrive in a fast-paced, performance-driven organization. This individual should have high emotional intelligence, charisma, interpersonal skills, the ability to read between the lines and ask the right questions.

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
**Job Requirements**:

- Legal or Medical experience;_**must**_ have U.S. legal experience being a Case Manager or Paralegal
- Education Requirement: _**must**_ have either
- Bachelor’s Degree in Law;
- Bachelor’s Degree in area related to Health Care;
- Bachelor’s Degree in Administration; or
- Bachelor’s Degree in International Business.
- Outstanding English grammar skills (written and spoken)
- Detail-oriented, very organized, and strong ability to multitask.
- Self-motivated, proactive, and analytical problem solver.
- Knows how to prioritize and self-manage their own workload, and can act with a strong sense of urgency.
- Experience handling large volumes of cases.
- Personable when dealing with clients, vendors, and third parties alike.
- Be discrete with patients’ health information, ability to conform to HIPAA standards.
- Excellent communication skills (verbal, listening, writing). High level of comfort and
- Intermediate to advanced computer and data entry skills (Word, Excel, Outlook, Google Suite, Internet).
- Must be dependable, efficient, with a strong work ethic.
- Ability to work with other departments and in a team.
- 5 years of experience in a similar role
- Experience with a U.S. company preferred
- Ability to clear a background check.
- Strong knowledge of personal injury terminology is a plus.
- Spanish speaking is a plus.

**, Contract**

**Compensation: The Company pays above market rates**

**Disclaimer**:We are an equal opportunity employer and abide by all laws pertaining to the hiring process in the state of California without regard to sex, race, religion, age, etc. employment is offered based on skill, experience, and this employer's criteria for employment.

Pay: From $100.00 per hour

**Experience**:

- Personal Injury: 1 year (preferred)
- Paralegal or Case Manager: 1 year (preferred)