Lead Ii

hace 1 semana

Silao, México UST A tiempo completo

**Who we are**:
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of over 29,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

**You Are**:
**What's Expected**

Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues.
- Update SOP with updated troubleshooting instructions and process changes
- Mentor new team members in understanding customer infrastructure and processes
- Perform alert analysis for driving incident reduction
- Escalate high priority incidents to customer and organization stakeholders for quicker resolution
- Contribute to planning and successful migration of platforms
- Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations
- Work on problem tickets for finding permanent solutions of repeated issues
- Create roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes

**What you need**:

- Minimum 6/7 years of working experience in Infrastructure Services in Industrial environment.
- Experience in transformation projects in alignment with IT and OT standards.
- Experience with ISA-95/99 or IEC64332
- Knowledge of both enterprise IT and OT infrastructure setups and environment
- Experience in Server Virtualization - ESXi or any other Hypervisor technology
- Experience in Converged & Hyperconverged infrastructure Experience in DC-DR technologies
- Experience in different Storage & backup solutions.
- Knowledge in Cloud Technologies (Azure/AWS)
- What we believe: _
- We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do. _
- Humility: _
- We will listen, learn, be empathetic and help selflessly in our interactions with everyone. _
- Humanity: _
- Through business, we will better the lives of those less fortunate than ourselves. _
- Integrity: _
- We honor our commitments and act with responsibility in all our relationships.- Equal Employment Opportunity Statement- UST is an Equal Opportunity Employer.- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. _
- UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance._

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