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Dispatch Manager

hace 2 semanas

Tlahuac, México Diebold Nixdorf A tiempo completo

**Resumen del puesto**:
Brinda liderazgo y supervisión al grupo de despacho de servicio de campo. Sirve como el principal punto de contacto para el personal de Operaciones de Campo y como enlace entre los clientes, Operaciones de Campo y grupos comerciales internos. Coordina y supervisa las citas de los clientes para garantizar una experiência del cliente oportuna y excelente. Supervisa el estado técnico para administrar los tiempos de llegada y la finalización del turno. Supervisa las bolsas de trabajo y los horarios, identificando franjas horarias sin cubrir, overbooking, ineficiencias, cancelaciones y otras situaciones. Toma medidas para asignar o reasignar trabajo para cumplir con los compromisos de los clientes.

**Principales responsabilidades**:

- Administra y proporciona instrucciones a los supervisores de despacho de servicio de campo y proveedores de servicios externos aliados
- Supervisa la actividad diaria y continua del equipo.
- Asegura que los procesos estén en su lugar para: o Proporcionar la programación diaria,
- Acomodar los cambios en los requisitos del cliente y los conflictos de programación,
- Acomodar cambios en los horarios de los técnicos,
- Supervisar y pronosticar eventos anticipados.
- Responde a los problemas e inquietudes de los clientes, los técnicos y otros, abordándolos y resolviéndolos de una manera que mejore la experiência del cliente y proteja la marca de la empresa.
- Ajusta los horarios de trabajo, las operaciones y la producción en función de los eventos programados y no programados
- Supervisa las métricas relacionadas con el despacho e identifica áreas para mejoras técnicas o de procedimiento
- Trabaja con la gerencia para definir políticas, procedimientos y estructura organizacional.
- Garantiza que los miembros del equipo reciban la capacitación necesaria para mantenerse al día con los procedimientos y tecnologías de despacho y con los aspectos relevantes de los productos y servicios de la empresa.

**Cualificaciones necesarias**:

- Título BA/BS y 4-6 años de experiência relevante O una combinación equivalente de educación y experiência relevante.
- 0-2 años de experiência en liderazgo.

**Requisition Employer Description**:

- Why should you join Diebold Nixdorf?_
- Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability._
- Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status._

Areas of InterestField Service Technicians

Experience LevelManagement

CountryMexico

Primary LocationAtizapan de Zaragoza, MÉX, Mexico

Remote - Work from HomeNo