Customer Care Specialist

Company Description

The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.

This is where **Data Impact** comes in We **collect** over 10 billion pieces of data daily which we **process** and **use** in innovative monitoring tools destined for the industry professionals.
- ** Our objective**: to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-time
- ** Today**: Data-Impact is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 40 countries.
- ** A** **young** but **experienced** and dynamic **team** with a resolutely start-up attitude
- A uniquely diverse and international environment with more than **30 nationalities**:

- Real** career development opportunities**:

- A **friendly, relaxed atmosphere** and a climate of mutual trust promoting autonomy and challenges

**Job Description**:
You'll be joining an amazing international team of 10 people based in Europe to accompany our clients based in the **USA in the Pacific time zone**. What you will be doing:

- Supporting account managers in their daily relationships with customers
- Becoming a specialist of our platform to help clients in their daily use
- Resolving product or service problems by clarifying the customer's questions.
- Providing accurate, valid, and complete information by using the right methods/tools.

**Qualifications**:
**Your Profile**
- Fluent in English (knowledge of French would be an advantage but is not mandatory)
- Perfect written and verbal communication skills
- Minimum 1 year experience as a successful customer care specialist, within the grocery e-commerce sector would definitely be an advantage
- Previous recent experience in a client-facing role, able and happy to go above and beyond to achieve client satisfaction
- Strong problem solving and analytical skills
- Familiarity with working in a multicultural environment
- Logical approach, data-driven, organized, conscientious and careful
- Ability to multitask and work effectively under pressure and to tight deadlines
- Customer-centric & business-oriented mindset
- Team spirit, autonomous, able to adapt and learn
- Good use of IT tools including Excel

Additional Information

Hiring process:

- Technical test
- First Interview with team
- Final Interview with Head of customer care and Data Impact HR

LI-DAIM

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

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**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.