Director Program Management

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people’s lives.

Job Summary
- To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a_
- Director Program Management_
- located in _
- Guadalajara, North Campus_
- ._
- Reporting to the General Manager, the _Director Program Management will be in charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.

What a typical day looks like:

- Organize, plan and direct program schedules and budgets
- In charge of tracking relevant metrics and drive action items based on results.
- Provide help, knowledge and expertise with contract negotiations as required.
- Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
- Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
- Establishes work plan and staffing for each phase of program, and arranges for recruitment or assignment of personnel.
- Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
- Be the key channel of communication for customers and act as escalation in the event of customer issues.
- In charge of customer´s satisfaction reviews and corrective actions.
- Maintain current and develop additional business with customers.
- Monitor and track that project and program deliverables are met.
- Be accountable for maintaining excellent customer relations with both new and existing customers.
- Holds up production sites for projects, costs and other customer related matters through business and expertise.
- Excellent communication skills and must be Fluent in Spanish & English

The experience we’re looking to add to our team:

- _ BA/BS or equivalent work experience_
- Excellent communication skills and must be Fluent in Spanish & English
- Demonstrates mastery of functional knowledge in relation to other functions and a complete understanding of the function and those of related businesses relationship skills.
- Ability to define problems, collect data, establish facts and draw valid conclusions form and deal with several abstract and concrete variables.
- The function and/or site. Approves and/or creates functional processes or technologies. Establishes and ensures effective achievement of functional strategic plans and objectives for the site. May have P&L responsibility for the function. Develops plans for structuring and implementing major initiatives.
- Objectives are reviewed by senior management to determine success of operation.

What you’ll receive for the great work you provide:

- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.

AB53

Job Category

Operations