Business Agility Manager

**Business Agility Manager**

Transformation & Innovation Team vision is to be the main partner for WPB to generate transformation across the business being internal consultant in key aspects like frameworks, processes, and market solutions, potentiating growth and innovation through collaboration, combining talent and experience to maximize value, while generating customer loyalty putting them in the center of all our decisions.

**Role Purpose**

Business Agility Leads are accountable to leading the implementation and adoption of new ways of operating across the WPB Transformation Portfolio aiming to maximize value for customers and the Business, through coordinating cross-functional teams with focus on embedding tools and the Business Agility framework. Furthermore, they lead preparation and adoption efforts during the implementation phases to guarantee an appropriate commercialization of the solutions delivered.

**Main Activities**
- Lead the introduction of new ways of operating across WPB Portfolio
- Promote adoption of Agile Frameworks (SAFe, Scrum, Kanban) across Business, Technology and Transformation teams
- Mobilization of teams to operate within the Business Agility model.
- Coaching teams to adopt frameworks, roles and tools related to the new ways of operating.
- Design implementation strategies for a proper change adoption of the solutions delivered from the WPB Portfolio.
- Lead change management efforts coordinating teams to execute training and internal communication plans for an appropriate adoption of audiences.
- Conduct adoption activities (surveys, focus groups, mystery shoppers, among others) that allow consolidate feedback from users related to the agile practices and its execution within teams, and based on it, raise risks & issues and implement mitigation actions accordingly.

Requirements

**Experience / Education**
- Business Administration, Finance, Commerce degree or related fields.
- Certifications in Agile Methodologies (SAFe, Scrum, etc.) will be an advantage.
- Fluency English (C1, C2)
- Experience working with Agile methodologies is preferred.

**Skills / Knowledge**
- Leadership: The role will coordinate multi-disciplinary teams for execution and interact with Sr. Stakeholders.
- Ability to form networks and influence at multiple levels of the organization (both up and down), across different teams.
- Strategic Planning
- Excellent communication, interpersonal skills and problem solving / analytical skills.
- Must be a self-starter, flexible, innovative and adaptive.
- Comprehensive knowledge of WPB Propositions and Channels.
- Customer journeys

At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.

HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.

At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.

“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”