Bilingual Customer Service Admin Assistant

hace 2 semanas

Guadalajara, México AL A tiempo completo

I'm looking for a **female** admin support customer service rep to personally assist me with the following tasks:
**Responsibilities**
- Answer incoming calls
- Perform outgoing calls
- Data entry in multiple software platforms
- Scheduling

**Requirements**:

- Native or close to native English listening, speaking and writing skills
- Advanced computer skills
- Detail orientation
- Customer service experience
- Ability to pass a background check

Hours

First 3 weeks of training

Thursday - Sunday 10am - 8pm

After 3 weeks of training

M-F 9am to 5pm MST (March - Nov 9am to 5pm Guadalajara time) (Nov-March 10am to 6 pm Guadalajara time)

This schedule is in US Central Standard Time (MST). Please keep in mind this Time zone is affected by Daylight Saving Time changes in the months of November and March.

This position will be onsite for the first 3 months in Guadalajara during training, and become fully remote after training. You must have access to high-speed internet, a computer with Core i5 or above, and at least 8gb RAM and a professional call center headset.

This is a contract position with NO BENEFITS, except for paid official US holidays after 3 month trial period, and 14 days of PTO after 1 year of contract.

Salary will scale up depending on contractor's experience, learning pace and performance, but you can expect the following

1st month $10,000 - $15,000 MXN

2nd month $13,000 - $18,000MXN

3rd MONTH $15,000 - $20,000 MXN

After 3rd month there can be a final salary increase depending on performance.

The expected start date is 12/15/2024

If interested please send a WhatsApp text message (+523320939010) with a.pdf copy of your most recently updated resume and a video answering the following questions:
1.Why would you be a good fit for this position?

2. Why would this position be a good fit for you?

3. Tell me a summary of your computer skills: (what software programs are you proficient in, what is your alphabetic typing speed in WPM, what is your numeric typing speed in KPM)

Pay: $10,000.00 - $20,000.00 per month

Application Question(s):

- Do you have a computer with Core I5 or above?
- Can you work remotely in a quiet environment?
- What internet carrier do you use?

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 15/12/2024

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