Director of Rooms

**General Information**:

- Country/Region- Mexico- Province/City- San Miguel de Allende, Gto.- Location- Rosewood San Miguel de Allende- Department- Rooms - Front Office- Job Type- Full-time Permanent- SCOPE- To assure that the diverse departments operate successfully and wholly attached to the standards of the hotel.- BASIC FUNCTIONS- Oversee and manage the daily operations of the Rooms Division, ensuring smooth and efficient functioning. Assist the Managing Director in setting goals, developing strategies, and implementing action plans for the hotel to achieve overall objectives. Serve as the primary point of contact for guest satisfaction and handle guest concerns in the absence of the Managing Director.- DUTIES AND RESPONSIBILITIES- To maintain ample knowledge and adapt to the departmental policies, service procedures and standards.
- To ensure that the standards stay at a superior level daily and at any moment.
- To supervise and direct the departments of Room Division, Engineering, Guest Relations, Boutique and Spa.
- To participate in the direction and the control of the departments of Accounting, Sales & Marketing and Human Resources as required by the Managing Director.
- To establish and create goals and strategies to achieve the operational and financial success of the hotel.
- To keep in contact with the corporate offices in executing corporate goals.
- To establish and maintain the standards of the hotel, to reach and maintain the “5 stars” FORBES status.
- As a member of the Executive Committee, to work closely with other members to reach the goals and objectives of the hotel
- Handles, responds and creates a strategy for all public and internal platforms guest satisfaction related.
- To interact courteously and professionally with the guests, personnel and members of the community.
- Respond courteously, professionally, and quickly to resolve any conflict with guests or personnel.
- To maintain a clean and safe job atmosphere.
- To do other required tasks as requested by the Managing Director.

**About Us**:

- When it opened on January 20, 2011, the new Rosewood San Miguel de Allende heralds in a 21st Century’s version of a renaissance in one of the most historic of Mexican towns. The new resort pays homage to San Miguel de Allende’s storied past while staying true to Rosewood’s philosophy of providing guests with a memorable experience of unparalleled luxury and understated elegance. Cradled within the historic heart of downtown and just blocks from El Jardin, Rosewood San Miguel de Allende features 67 beautifully appointed guest rooms and suites and 7 luxurious and comfortable residences. All rooms and suites offer spacious living areas, wood-beamed ceilings, thoughtful appointments and furnishings of the finest Mexican craftsmanship. The resort includes a “Sense, A Rosewood Spa®”, state-of-the-art fitness facilities, 1826 Restaurant, Luna Rooftop Tapas Bar, large indoor and outdoor event space, luscious gardens, and a unique outdoor amphitheater. With respect and reverence for the history, culture and creativity of the colonial city of San Miguel, designated as a UNESCO World Heritage Site by the United Nations, the resort embraces Rosewood’s A Sense of Place® philosophy and reflects the town’s existing charm, scale and architecture. Days can be spent exploring the cultural riches of San Miguel, including breathtaking churches, museums and the Instituto Allende situated just next door; browsing through the city's many galleries and mercados; relaxing in one of the resort's unique pools or on-site gardens; or, indulging at Sense, A Rosewood Spa®.