Customer Experience Training Specialist- Latam

hace 2 semanas

Ciudad de México Warner Bros. Discovery A tiempo completo

**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are**

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

**Your New Role**:
**Your Role Accountabilities**
- Serve as one of the primary customer experience contacts for internal stakeholders and external partners in LATAM.
- Collaborate with cross-functional teams (CX, Product, Marketing & Legal) to ensure seamless events and launches.
- Optimize and share the CX upcoming launches and events calendar for external workforce management support.
- Understand the end-to-end customer experience for a launch, from backend through frontend updates, with ability to translate this understanding into inputs for support material preparation.
- Develop and implement customer service strategies that align with local cultures and business practices.
- Reinforce performance metrics and service level agreements (SLAs) tailored to LATAM market needs.
- Design and execute comprehensive training programs for customer support teams across LATAM regions, focusing on product knowledge, customer handling skills, and local market nuances.
- Develop and maintain quality standards that align with company objectives and customer expectations.
- Regularly assess and analyze customer interaction and service quality, making adjustments to training and procedures as necessary.
- Implement ongoing quality assessment programs including live and recorded call monitoring, customer feedback analysis, and performance reviews.
- Regularly report on service quality and operational metrics to senior leadership, providing insight and recommendations for improvements.
- Translate training material from English to Spanish and Portuguese

**Qualifications & Experience**
- Bachelor’s degree in Business Administration, Communications, or a related field.
- 3+ years of experience in customer service management, particularly focusing on market launch and operations scaling.
- Proficiency in English, Portuguese, and Spanish is mandatory.
- Strong understanding of Latin American markets, customer behavior, and regulatory environments.
- Experience in developing and implementing training and quality programs.
- Excellent organizational, adaptation, and communication skills.
- Proven ability to work with cross functional teams in a multicultural and multilingual environment.
- Strong analytical and problem-solving skills with a focus on continuous improvement.
- Work autonomously, while still functioning in a team environment.
- Able to quickly pivot and be flexible if priorities and launch dates change.

**How We Get Things Done**

**Championing Inclusion at WBD

  • Customer Experience Specialist

    hace 2 semanas

    Ciudad de México S&P Global A tiempo completo

    **Customer Experience Specialist**:- Mexico City, Mexico; Virtual, Mexico; Virtual, India- Product Management & Development Group- **Job Description**:**About The Role**:**Grade Level (for internal use)**:10**Customer Experience Specialist**The Customer Experience Specialist is a crucial new role within the global Customer Success team at S&P Global...

  • Customer Experience Project Specialist

    hace 5 días

    Ciudad de México Uber A tiempo completo

    **About the Role**The Customer Experience Program Specialist will be responsible for executing and monitoring our Eaters and Couriers experience and support strategy in LATAM. They will analyze, create, recommend, and manage operational and strategic initiatives across a variety of programs and support modalities in the region. The role will also be...

  • Customer Experience Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México JATO Dynamics A tiempo completo

    About us:JATO Dynamics is a global company and the leading provider of automotive market intelligence. With an insight into over 50 overseas markets, we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers.Find out more about what we do here:JATOOur vision.Our...

  • Director, Customer Prospection

    hace 2 semanas

    Ciudad de México Coca-Cola A tiempo completo

    We’re accelerating our momentum as the fastest growing large consumer goods company in Latin America. People are our focus when we’re collaborating with our diverse network of locally connected bottling partners, and when we’re returning every drop of water we use to communities and nature. We empower our employees to challenge the status quo, make...

  • Global Customer Experience

    hace 3 semanas

    Ciudad Madero, México Jato Dynamics A tiempo completo

    A global automotive data provider is seeking a Customer Experience Specialist in Ciudad Madero, Tamaulipas.This role involves bridging customer needs and technical solutions, delivering support and training for both legacy and SaaS products.Candidates should possess 2–5 years of customer-facing experience, bilingual proficiency in English and Spanish, and...

  • Customer Experience Project Specialist

    hace 2 semanas

    Ciudad de México Uber A tiempo completo

    **About the Role** As an Associate Project Specialist, you will have a meaningful role at understanding opportunities in the Customer Experience and supporting the implementation of projects seeking to build the best experience for eaters and couriers during their interaction with us. The person will have a critical development role as it is not only about...

  • Customer Support Specialist

    hace 1 semana

    Ciudad de México Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Experience Specialist

    hace 3 semanas

    Ciudad de México TigerConnect A tiempo completo

    TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we...

  • Customer Experience Retail Híbrido Cdmx

    hace 4 semanas

    Ciudad de México Training Talent A tiempo completo

    Capacitación y certificaciones constantes, ambiente relajado, trabajo por objetivos, estabilidad laboral; somos una consultora especializada en soluciones de Big Data y Analítica Mundial, buscamos para nuestro equipo un consultor Customer Experience con altos conocimientos en retail para el desarrollo de proyectos de Gestión Avanzada de Clientes,...

  • Retail Customer Experience Híbrido Cdmx

    hace 4 semanas

    Ciudad de México Training Talent A tiempo completo

    Capacitación y certificaciones constantes, ambiente relajado, trabajo por objetivos, estabilidad laboral; somos una consultora especializada en soluciones de Big Data y Analítica Mundial, buscamos para nuestro equipo un consultor Customer Experience con altos conocimientos en retail para el desarrollo de proyectos de Gestión Avanzada de Clientes,...