Product Support Manager

hace 1 semana

Guadalajara, México Oracle A tiempo completo

Product Support Manager-220009O9

**Applicants are required to read, write, and speak the following languages***: English

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a first-level manager who has performed technical or professional duties in a support environment, a significant component of your duties will entail gaining knowledge of policies affecting staff and in development of effective management skills. You will interact frequently with customers and other managers. Bottom line, you will establish and communicate departmental objectives and implement plans to assure attainment of goals. Your team is likely to be comprised primarily of technical or other professionals.

Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. BS (or technical equivalent). In addition, 5 or more years of technical or professional experience in addition to one or more years of experience in a management or other leadership role (preferably in a support environment).

**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**

**Job**: Support

**Location**: MX-MX,Mexico-Guadalajara/Zapopan

**Job Type**: Regular Employee Hire

**Organization**: Oracle

  • Product Support Manager

    hace 3 semanas

    Guadalajara, México Insulet Corporation A tiempo completo

    Insulet started in **** with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform.In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.- We are...

  • Product Support Quality Manager

    hace 2 semanas

    Guadalajara, México Insulet Corporation A tiempo completo

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...

  • Product Support Sr. Manager

    hace 6 días

    Guadalajara, México Oracle A tiempo completo

    Product Support Sr. Manager-22000FRS **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Product Support Snr Manager** As a manager who has performed technical or professional duties in a support environment, a significant component of your duties will entail gaining knowledge of policies...

  • Product Manager

    hace 6 días

    Guadalajara, México RecluIT A tiempo completo

    Product Manager is responsible for the product planning and execution throughout the Product Life Cycle, including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals. The Product Manager’s job also...

  • Support Engineering Manager

    hace 3 semanas

    guadalajara, México Canonical A tiempo completo

    Join to apply for the Support Engineering Manager role at Canonical Continue with Google Continue with Google 2 months ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with...

  • Product Support Sr. Manager

    hace 6 días

    Guadalajara, México Insulet Corporation A tiempo completo

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.- We are...

  • Product Manager

    hace 2 semanas

    Guadalajara, México Brightcove A tiempo completo

    The Brightcove product team is looking for a strong product manager to support and deliver video encoding solutions that power our line of Studio products as well as the Zencoder product. This role will require understanding the related needs of our customers and the objectives of our business. From this, the Product Manager is responsible for maintaining a...

  • Product Manager

    hace 2 días

    Guadalajara, México Brightcove A tiempo completo

    The Brightcove product team is looking for a strong product manager to help transform enterprise streaming to a video first strategy within large enterprise businesses. This role will be focused on building products and features that serve our enterprise customer base and prioritizing features based on use cases, customer value, and business impact. This...

  • Product Support Sr. Manager

    hace 7 días

    Guadalajara, México Insulet Corporation A tiempo completo

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...

  • Product Engineering Manager

    hace 1 semana

    Guadalajara, México Flex A tiempo completo

    Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...