Lifecycle Marketing Coordinator

**About PayJoy**

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

**This role**

The Lifecycle Marketing Coordinator is responsible for leading campaigns, strategy, and structure to acquire and retain business through strategic experimentation with customer.io or similar lifecycle marketing platforms, using data analytics and customer insights; for line of credit and card products for PayJoy.

**Responsibilities**:
- Identify new campaign strategies and experiments to drive growth and retention through lifecycle marketing e.g. loyalty schemes, referral and retention incentives.
- Establish and execute omni-channel campaign strategy across: in-app push/messaging, whatsapp, SMS and other channels
- Co-ordinate appropriate campaign copy, design and key visuals with designers.
- Design core messages and creatives, in partnership with brand and content teams.
- Conduct A/B testing for campaigns, including analysis of results and performance.
- Oversight of optimal customer journey and experience to ensure retention e.g. supporting landing pages, CX chatbots and other assets.
- Orchestrate and optimize campaign flows within the CRM platform, including establishing relevant events and triggers.
- Partner with Commercial, Risk and Product teams to implement required tooling and instrumentation to track results.

**Requirements**:
- Bachelor's degree or studying in a field related to data analysis.
- 3+ years of experience running effective campaigns and +1 year designing content that drive business outcomes in a start up or high growth environment.
- Experience diagnosing non performing campaigns and strategising rapidly to course correct and test alternate campaigns (messaging, format, channel, cohorts).
- Demonstrated talent for effectively presenting data insights and complicated issues to a range of audiences.
- Powerful analytical and problem-solving skills.
- Ability to work under pressure with quick turnarounds while managing multiple projects or tasks.

**Benefits**:
- 100% Company-funded Health and Dental insurance for employees and immediate family members.
- Life insurance.
- Phone finance, Headphone, home office equipment and fitness perks.
- 30 days of Christmas bonus
- 20 days paid Vacation
- 50% Vacation premium
- 13% Saving funds
- $2,000 MXN monthly grocery coupons
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

**PayJoy Principles**

Finance for the next billion
- Ownership
- Break Through Walls
- Live Communication
- Transparency & Directness
- Focus on Scale
- Work-Life Balance
- Embrace Diversity
- Speed
- Active Listening