Helpdesk Associate

hace 1 semana

Guadalajara, México NTT DATA A tiempo completo

We are currently seeking a Helpdesk Associate Part-Time to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Associate - Part time - to join our team in Guadalajara.

Location: Guadalajara, Jalisco. Mexico.

**Requirements**

  • Availability to work 22.5 hours per week
  • Interest in working on Afternoon/Night shifts
  • Advanced English
  • Looking to work in IT Environment
  • 6 months of experience in Customer Service

We Offer

  • Competitive salary
  • Grocery Tickets - 12% of base salary
  • 30 days of Christmas bonus
  • 10 days of vacations
  • 50% Vacation bonus
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Opportunity to grow in the company

Activities

  • General L1 support for hardware and MS Office packages
  • Answer technical support calls providing and escalating to other support groups
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

**About NTT DATA Services**

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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