IT - Automation Specialist

hace 6 días

Querétaro, México MedTrainer A tiempo completo

**Company Description**

Want to be part of a high-impact tech team?
At MedTrainer, we’re looking for our next **IT Automation Specialist** to join us

MedTrainer is an innovator in the healthcare technology space, delivering an all-in-one platform that integrates Learning Management, Compliance Training, Credentialing, and powerful automation tools. We’re continuously improving how healthcare organizations operate — and our IT team plays a key role in making that possible.

We’re looking for an IT Automation Specialist who loves solving problems through no-code/low-code tools.
Your mission: automate processes, connect systems, eliminate manual work, and help teams move faster.

You’ll collaborate daily with Operations, CS, Sales, Product, and Engineering, turning business needs into efficient, scalable automations.

**What You’ll Do**

- Analyze workflows and spot automation opportunities.
- Connect SaaS tools (CRM, marketing, support, LMS, billing, internal systems).
- Set up triggers, logic, data flows, and error-handling.
- Gather requirements and validate solutions with stakeholders.
- Monitor, troubleshoot, and improve automations.
- Document workflows clearly and simply.
- Support teams with demos, training, and “how-to” guidance.
- Ensure data quality, security, and compliance.
- Proactively suggest new automation ideas.

**Qualifications**

- Experience working in a SaaS environment (Ops, RevOps, CS, Support, etc.).
- Comfortable using APIs, webhooks, JSON.
- Strong process + logical thinking.
- Basic understanding of data structures.
- Ability to communicate technical concepts simply.
- Detail-oriented and great at problem-solving.
- Able to manage multiple requests and prioritize well.

**Nice-to-Haves**

- Experience with SaaS tools like HubSpot, Salesforce, Zendesk, Notion, Slack, Google Workspace, Asana, Jira, etc.
- Basic scripting (JavaScript, Python).
- Experience working with distributed teams.
- Background in RevOps, BizOps, CS Ops, or IT Ops.
- Experience in regulated industries (optional).

**Soft Skills**

- Strong communication skills (can explain technical workflows simply)
- Team-oriented and comfortable collaborating across departments
- Critical thinking and strong problem-solving mindset
- Detail-oriented and organized
- Proactive and curious — identifies opportunities without being asked
- Ability to work independently and manage multiple priorities
- Adaptability and openness to learning new tools and systems

**Additional Information**
**What Success Looks Like**

**Within your first 3-6 months, you will have**:

- Delivered automations that save time and reduce manual work.
- Built a library of reliable, reusable workflows.
- Gained trust as the go-to automation partner.
- Established standards and best practices for automations.

**What We Offer**

- Competitive salary 35k to 40k MXN after taxes.
- Hybrid schedule (mostly on-site in Querétaro)
- Major Medical Expenses Insurance
- TotalPass membership
- Free breakfast, snacks, and beverages at the office
- Company laptop and tools
- Growth and learning opportunities
- Collaborative, people-first culture

**How to Apply**

Please send your CV/resume in English and a short note or portfolio of automations/projects you've built (screenshots, diagrams, or a short description of the problem and solution are great).

Highlight:

- Tools/platforms you used
- The business problem you solved
- The measurable impact (time saved, error reduction, etc.)

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