Customer Success Administrator

hace 1 día

Guadalajara, México f5 A tiempo completo

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSMs) are trusted advisors, guiding customers from the point of sale through onboarding, project success, adoption, and renewals. They collaborate closely with internal teams to provide strategic insights, enhance customer use of F5 solutions, and identify opportunities for expanding product adoption. Join us as a Customer Success Administrator

You will act as a key member within Customer Success, responsible for managing internal processes, systems, and administrative tasks that enable the Customer Success team to deliver an excellent customer experience. This role ensures that CSMs have the necessary tools, data, and support to operate efficiently and drive customer outcomes.

This role will eventually evolve into an Operations position, requiring customer-facing experience and the ability to manage multiple customers simultaneously. The primary responsibility is to ensure seamless adoption, utilization, and satisfaction by providing reactive support based on incoming customer requests.

**This position is located at our Guadalajara, Mexico HQ. This is a hybrid position that requires you to be in the office 30-days per quarter.

What will you do?- Manage internal processes, systems, and administrative tasks within the Customer Success team.- Monitor how customers are using our product and identify any potential issues before they escalate.- Generate reports to track user engagement and product adoption rates.- Utilize analytics tools to analyze user engagement and product adoption.- Pinpoint areas where customers may need additional support.- Identify opportunities for upselling based on customer usage data.- Manage and maintain Customer Success platforms ensuring data accuracy and system integrity.- Ensure customer data is kept up to date and aligned across systems.- Assist in the implementation and documentation of new processes and workflows to improve team efficiency.- Manage internal documentation, playbooks, and knowledge bases for the CS team.- Act as a point of contact for CS-related administrative needs across the organization.

How do you qualify?- 8+ years of experience in an administrative, operations, or support role, ideally within Customer Success, Sales Operations, or a related field.- Experience with CS tools such as Gainsight, Salesforce, or similar platforms is a plus.- Strong organizational and problem-solving skills, with attention to detail.- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.- Strong communication skills and ability to work cross-functionally.- Proficiency in Microsoft Office (Excel, PowerPoint, Teams)- If you are a creative problem-solver, possess strong analytical skills, and thrive in a collaborative environment, we would love to hear from you. Join our team and help us drive customer success to new heights

LI-DC1

Equal Employment Opportunity

.

  • Customer Success Administrator

    hace 4 semanas

    Guadalajara, México f5 A tiempo completo

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSMs) are trusted advisors, guiding...

  • Customer Success Manager

    hace 3 semanas

    Guadalajara, México BringIT A tiempo completo

    Welcome to Bring IT, where opportunities abound for talented individuals like you!Join Our Growing Team!Fast-paced global professionalsEmbracing digital transformationRecognized for excellence in customer success Expanding reach across North AmericaJoin us and redefine success together! ✨Are you ready to make a meaningful impact? Step into the role of...

  • Customer Success Manager

    hace 1 día

    Guadalajara, México f5 A tiempo completo

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Customer Success is integral to our long-term success as a company. Our team of Customer Success Managers (CSMs) are trusted advisors, guiding...

  • Customer Success

    hace 3 semanas

    Guadalajara, México Aspiria A tiempo completo

    **Aspiria** es una empresa de servicios financieros digitales, que ayuda a incrementar el acceso a capital a los negocios de México a través de su plataforma en línea.Nosotros buscamos cómo hacer llegar el capital de manera sencilla y rápida a los negocios mexicanos, los cuales son el motor de la economía.Aspiria te invita a formar parte de su equipo...

  • Customer Success Manager

    hace 6 días

    Guadalajara, México Salesloft A tiempo completo

    **Job Title: Customer Success Manager****Location: Guadalajara****THE OPPORTUNITY**:Although we're proud of our history, we're even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.At Salesloft, our **Customer Success Manager** will be pivotal to our company's...

  • Customer Success Manager

    hace 3 días

    Guadalajara, México Think Future Technologies México A tiempo completo

    **Customer Success Manager** The Customer Success Manager is responsible for promoting and attaining best-in-class retention, growth, and advocacy among an assigned book of business. The Sr. CSM empowers customers to run engaging and successful events on our platform through best practice sharing, strategic advice, consultation, and achievement of executive...

  • Customer Success Manager

    hace 2 semanas

    Guadalajara, México Espressive A tiempo completo

    As an Espressive Customer Success Manager, your overall mission is to help drive company growth and customer success by partnering with customers, driving customer and product innovation, and helping deliver an amazing employee experience. In this role, your key responsibilities will be to: - Assist customers in setting up and navigating programs or...

  • Customer Success Manager

    hace 3 días

    Guadalajara, México Cerby A tiempo completo

    At **Cerby** we believe security is everyone’s business. Collaborating across your apps doesn’t need to be chaos. We are a mission-critical cybersecurity company that empowers your teams to operate securely and control their apps completely. We’ve built our product on the idea that teams deserve autonomy over their work apps. It turns out that why they...

  • Head of Customer Success

    hace 1 semana

    Guadalajara, México Canonical - Jobs A tiempo completo

    **Help our customers elevate their open source practice and success**: It is our mission to make enterprise-grade open-source available to every enterprise, entrepreneur or innovator. We create the world-renowned Ubuntu and a range of tools, impacting the lives of millions of people every day. We're looking for for a Global Head of Customer Success to...

  • Head of Customer Success

    hace 1 semana

    Guadalajara, México Canonical - Jobs A tiempo completo

    **Help our customers elevate their open source practice and success**:It is our mission to make enterprise-grade open-source available to every enterprise, entrepreneur or innovator. We create the world-renowned Ubuntu and a range of tools, impacting the lives of millions of people every day. We're looking for for a Global Head of Customer Success to deliver...