Senior Cloud Services Manager

hace 2 semanas

Monterrey, México Blue Yonder A tiempo completo

The Sr Cloud Services Manager will support named customers on SaaS and managed cloud services.

RESPONSIBILITIES:

- Manages multiple engagements across BY’s largest, strategic cloud customers
- Builds cross-functional teams to deliver value to key cloud customers
- Collaborates with global teams and regional counterparts to ensure timeliness and quality of support services
- Build out the playbook of support engagement in line with BYs SaaS transformation initiatives within Global operations
- Defines and establishes new continuous improvement plans within Managed Services
- Ensures support team adheres to policies, procedures, methodologies and quality standards
- Manages client issues, escalating to appropriate parties as needed.
- Manages Cloud Services engagements including interactions with client project team and client executives.
- Provides leadership and motivation to team members
- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
- Able to take on-call escalations

General Skills and Requirements:

- Educational Qualifications
- Bachelor’s Degree in Engineering or Computer Applications or equivalent
- Master of Science in Engineer or Computer Science preferred
- Communication
- Excellent communication skills, both verbal and written
- Expert English Proficiency
- Excellent interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting.
- External engagement - The ability to manage communication and strategic alignment to a customer C-Suite as required in delivering Cloud Services
- Core Competencies
- Passionate mentor that actively manages associate growth and proactively identifies learning opportunities and career paths
- Exhibits service mindset by consistently displaying customer centricity and ownership
- Seeks regular performance feedback and works on self-development opportunities to achieve a holistic personal and professional development
- Work Experience
- 6-8 years of IT experience across all SDLC (software development life cycle)
- 3+ years of experience specifically in Services Delivery including Cloud Operations and/or ITIL/ITSM Framework
- Demonstrated experience building collaborative relationships with and presenting to C-Suite Executives, especially in IT operations.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)

is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural

Diversity Report

which outlines our commitment to change, and our

video

celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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