Support Engineer

hace 1 día

Zacatecas, México Hexagon Mining, Inc. A tiempo completo

**Sobre nosotros**:
Hexagon es un líder global en materia de soluciones de realidad digital que combinan sensores, software y tecnologías autónomas. Ponemos a trabajar los datos para impulsar la eficiencia, la productividad, la calidad y la seguridad en aplicaciones industriales, de fabricación, infraestructuras, del sector público y la movilidad. Se unirá a más de 22,000 personas en 50 países que están a la vanguardia en su campo.

Este puesto es en la división Mining de Hexagon, líder tecnológico global y proveedor de soluciones para desafíos mineros superficiales y subterráneos, con tecnologías comprobadas para planificación, operaciones y seguridad.

**La Oportunidad**:
Actualmente estamos buscando un Ingeniero de Soporte de primer nível para unirse a nuestro motivado equipo de soporte. Como parte de este rol, proporcionarás soporte técnico de alta calidad a equipos internos y clientes externos. Serás una parte esencial del crecimiento y éxito de la empresa, apoyándonos con soluciones precisas a problemas y un excelente servicio al cliente.

**POSICION PARA ZACATECAS, ZAC, MX**

**Responsabilidades del Puesto**:

- Proporcionar soporte al cliente de manera rápida y precisa por teléfono, correo electrónico o chat.
- Resolver problemas técnicos de diversos grados (software, hardware, problemas de red).
- Realizar visitas en sitio según sea necesario para mantenimiento y resolución de problemas de equipos.
- Mantener un registro organizado de todas las interacciones con clientes y problemas técnicos.
- Trabajar como parte de un equipo de soporte para asegurar soluciones efectivas y aumentar la satisfacción del cliente.

**Calificaciones Deseadas**:

- Título en Ingeniería o equivalente es requerido.
- Experiência en soporte al cliente y resolución de problemas.
- Fuertes habilidades de diagnóstico y resolución de problemas.
- Excelentes habilidades de comunicación verbal y escrita
- Experiência en bases de datos relacionales SQL y PostgreSQL
- Experiência comprobable en el uso de sistemas Operativos Windows y Linux (Ubuntu preferentemente)
- Conocimiento y experiência previa en desarrollo de software

**Deseables**:

- Conocimiento previo o experiência con productos de Hexagon.
- Experiência deseable en sector minero ( preferiblemente subterraneo)
- Conocimiento de los lenguajes de programacion Ruby, Objective C, Bash y Typescript.
- Conocimiento de la industria minera, sus equipos y sistemas de software.
- Experiência trabajando con equipos globales y multilingües.
- Capacidad para trabajar en horarios/días de trabajo flexibles y rotación turnos de día y noche según los requerimientos de la empresa.
- Altamente motivado y dirigido, con capacidad para priorizar y ejecutar tareas de manera efectiva.
- Dominio de idioma Ingles

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