Level 1 Ioc Noc Support Analyst

hace 1 semana

Monterrey, México Sutherland A tiempo completo

We are hiring a Level 1 IOC NOC Support Analyst to serve as a key resource to a dedicated set of our most valued and high-profile customers to help them extract maximum value from their investment in our team messaging, video meetings, and a business phone product.

**Qualifications**: RESPONSIBILITIES**:

- Become an expert with the IOC's monitoring and alerting tools
- Proactively respond to alerts generated by monitoring systems to maintain environment health and stability
- Resolve issues by following documented processes and pre-defined standard operating procedures
- Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information
- Leverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation
- Document troubleshooting results and remediation actions, provide regular status updates to impacted customers
- Identify and escalate critical impact to on-call teams
- Create and maintain operational runbooks in support new and changing infrastructure
- Perform daily IOC tasks, including managing a case workload, responding to escalated issues and operational checklists
- Ensure proper transition during shift changes

**EXPERIENCE AND KNOWLEDGE**:

- Bachelor’s degree in Computer Science or equivalent preferred
- 1 years previous related experience.
- Demonstrated understanding of General Security Fundamentals, Network Systems, Firewalls, IDS/IPS Systems, End-point Security, and, Network Security and administration concepts, Windows & Linux Server Administration
- Exposure to SIEM technologies (i.e., Splunk)
- Knowledge of threats, attacks, logs, OS and security technology (firewalls, anti-malware, proxies, etc.).
- Knowledge of Networking (including the OSI Model, TCP/IP, DNS, HTTP, SMTP), System Admin. and Security Architecture).
- Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment
- Excellent troubleshooting and problem-solving skills
- Must work effectively within a team environment

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