Fmw Security Architect and Technical Leader

hace 2 semanas


Ciudad de México Oracle A tiempo completo

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Engineer will be and architech and technical leader for FMW and FMW security projects. This leader will provide proactive guidance for customer operation, architecture, define actions plans, manage technical communication with CEO. Strong technical knowledge is required for on premise and cloud systems.

Qualification
- Bachelor’s Degree in Information Technology or Computer Science or equivalent work experience
- Oracle certifications

Skills Requirement
- Unified Directory
- Access Manager
- Identity Management
- Identity Cloud Service
- SAML 2.0, OAUTH 2.0, Service Provider and Identity provider knowledge
- Engineer systems experience: Exalogic, PCA.
- Oracle Cloud Infra Architect OCA or OCP
- MAA for FMW
- Oracle Weblogic Server Administration versions 11g, 12c and 14g.
- Oracle SOA Suite 11g y 12c, OSB 11g y 12c, OTD 11g y 12c, MFT 11g y 12c, ODI 11g y 12c or Oracle Integration Cloud would be a plus
- Oracle installation, patch and upgrade within production environments.
- Documentation skills for Incident, Change and Problem management required.
- Advanced knowledge of MOS portal for SR managing and reports would be considered a plus.

Generic Requirement

Career Level - IC4

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.
- Define and lead customer projects
- Administer customer platform
- Manage customer escalations
- Efficient troubleshooting
- Support team development. Knowledge sharing.
- Working globally. Involving other engineers to resolve customer issues.



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