Technician Cdmx

hace 1 semana

Ciudad de México Boston Scientific A tiempo completo

**Additional Locations**: N/A

**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.

**Endoscopy Technician - Field & Customer Experience**

**Location**: Mexico City

**What We’re Looking For**

**Key Responsibilities**
- Act as the primary field technical support for endoscopy equipment, systems, and accessories
- Ensure equipment readiness and flawless execution before, during, and after procedures
- Provide on-site support for complex cases, demos, trainings, and humanitarian programs
- Build strong, long-term relationships with physicians, nurses, technicians, and hospital stakeholders
- Serve as a problem solver and calm presence in high-pressure clinical situations
- Identify recurring issues and proactively propose process or setup improvements
- Coordinate closely with sales, clinical specialists, logistics, and service teams
- Take ownership of equipment logistics, inventory, and field assets
- Represent the company with professionalism, empathy, and credibility at all times

**Profile & Experience**

**Required**:

- 2+ years of field experience in medical devices, endoscopy, surgical, or capital equipment
- Strong customer-service and relationship-building skills
- Comfortable working independently in the field
- Ability to troubleshoot, adapt, and make decisions under pressure
- Willingness to travel locally and occasionally nationally
- High level of ownership, accountability, and reliability

**Preferred (but not mandatory)**:

- Background in technical service, electronics, mechanics, mechatronics, or equivalent hands-on experience
- Experience supporting endoscopy suites, ORs, or advanced procedures
- Familiarity with hospital workflows and sterile environments
- Basic to intermediate English for internal communication

**Transformative Mindset**
- Sees their role as a partner, not just a technician
- Takes pride in making things work when it matters most
- Anticipates customer needs instead of reacting to problems
- Is curious, adaptable, and open to learning new technologies
- Leads through experience, attitude, and example

**What Success Looks Like**
- Customers trust you and request your support by name
- Clinical teams feel confident and supported during procedures
- Issues are resolved quickly with mínimal disruption
- Internal teams rely on you as a go-to field resource
- The overall customer experience is visibly improved

**Requisition ID**:622964

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