On Site IT Specialist

**Join our CP360 Family, today**

**From Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian.**

**Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together**

**Who We Are**:
Welcome to ContactPoint 360, the world’s fastest-growing global BPO.

At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.

With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.

Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.

At ContactPoint 360 Inc., we deeply understand the meaning of family and values.

As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace.

Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

**Our Purpose**:
Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.

**Responsibilities**:

- Set up equipment for users such as Desktop, Laptop and desk-phones and troubleshoot issues related to them.
- Perform Installation and configuration of desktops & laptops and maintain their backups as per the standard company policies.
- Participate in workstation moves, desk additions and changes, to maintain network and system access for employees.
- Maintain documentation related to all IT Assets & Inventory and update them frequently in accordance with the configuration and quantity changes.
- Troubleshoot equipment on the floor including TV, barcode scanner guns, label printers, tablets, etc. and maintain their documentation.
- Work on projects related to IT hardware reconciliation, PC decommissioning, account & junk data clean-up, Windows OS, and hardware upgrade, etc.
- Monitor the ticketing system and provide level-1 technical support to end-users such as password resets, software installation, PC hardware problems, printer malfunctions and other IT issues.
- Perform other tasks within the scope of the role as identified by the IT Manager.

You will be required to work ON-SITE

**Qualifications**:

- Desktop Support background is desirable.
- knowledge in technically supporting Windows PC systems.
- Excellent oral and written communication skills in English and Spanish.
- Ability to work well in a team environment and servicing IT users.
- Possess self-motivation, strong organizational skills, ability to multi-task in a fast-paced and dynamic environment.
- Good documentation skills and keenness to maintain & update knowledge base.
- Basic networking knowledge related to IP addressing, ethernet, cabling and remote desktop tools.
- Basic knowledge regarding domain joined systems and IT security practices.

**Start your amazing career with CP360 today**

What we offer:

- Great salary up to $20,000 MXN
- Law Benefits
- Major Medical Expenses
- Life Insurance
- Pantry Vouchers 5%

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $18,000.00 - $20,000.00 al mes

Horario:

- Rotativo
- Turno de 8 horas
- Turno mixto

Prestaciones:

- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa

Lugar de trabajo: Empleo presencial