Order Fulfillment Customer Service Representative

This role is a Customer Engagement Management Advisor II within the US Consumer Order Management team. Our charter is to deliver Total Partner Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP’s financial goals. - _ Responsibilities:_ - Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters. - Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience - Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post - sales programs). - Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support. - Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members. - Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities. - Accountable for order execution and backlog management; orders processed effectively and efficiently; ship and deliver per business and partner expectations, including shipment track and trace to delivery. - Responsible for Total Order to Cash Cycle (Order entry to Invoicing) - Utilize track-n-trace as a competitive advantage to meet customer RDD requirements - Partnership with Retail Partners in all aspects of Order Management - Face of Customer for Retail Partners - Partner with Contracts/GTS/Credit to meet/exceed customer requirements - Partner with SC and Logistics Network to meet/exceed customer requirements - OM Compliance - SOX, SAB101, SOD, Records Retention - _ Education and Experience Required:_ - First level university degree or equivalent experience. - Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management). - _ Knowledge and Skills:_ - Strong communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required. - Intermediate understanding of moderately complex internal operational issues. - S4 Knowledge is desired - Advanced MS Excel knowledge - Developed problem-solving and analytical skills. - Broad knowledge of the end-to-end process of Supply Chain operations. - Developing knowledge of local legal compliance issues. - Demonstrated teamwork and collaboration skills. - Key metrics supported: - Aged backlog - SOTAT - SNI - Frictionless - Vendor Compliance - TCE About HP You're out to reimagine and reinvent what's possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference. HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere. Our history: HP's commitment to diversity, equity and inclusion - it's just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive