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IT Support Specialist

hace 2 semanas

San Miguel, México Auria Solutions A tiempo completo

**Description**

Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 3,900 people worldwide.

We are currently searching for IT SUPPORT SPECIALIST to join our team in Mexico. This role will be responsible for:
**Main Function / Purpose of Job**
- Engaged in implementation of the Group and Regional IT Support strategy.
- Follow Auria’s policies and procedures to maintain a high-quality level of work.
- Responsible for first level support remotely/on-site.
- Flexible time
- When required off-hours support.

**Principle Accountabilities**
- To ensure full commitment to Auria policy, Legal and customer requirements, support for training, communications, Environmental & health, and safety, housekeeping and personal discipline.

**Scope of Job**
- Helpdesk- Assign tickets to appropriate categories.
- First level support for the end users.
- When requires, escalate the unresolved tickets to proper team.
- Implement security as per workflows.
- Analyse appropriate approvals for workflows before implementing.
- Develop, prepare, document, and monitor projects that are assigned to the group. Follow established processes.
- Audit
- Provide appropriate audit security evidence as and when requested.
- Work with another team to gather the evidence for audit requirements.
- Provide and document any gaps in the process, if any.
- Compliance
- Monitor/Manage Asset Management
- Monitor/Manage software and miscellaneous licences.
- Information Security- Prepare scheduled and ad hoc Information security reports for the management.
- Follow up with external vendor to make sure tickets are resolved in time and documented properly.
- Other- Be able and available to cover other IT professionals due to absence within skillset.
- Contacts
- interface with (internal / external) all customers and suppliers at all levels.

***Preferred Education & Experiences**
- Educational Qualifications - Certificate/Degree Level in IT
- Experience - preferred 1 year in IT Helpdesk/Support
- Ability to work remotely with mínimal supervision.
- Ability to work with offshore employees and other users.
- Good technical and analytical skills.
- Good communicator in English

**What you will gain as a part of the Auria Team**:

- Competitive salary
- Benefits and perks above the law
- Professional developments
- Healthy work environment