Director of Shared Services

Summary

**The Opportunity**

Hyatt Hotels Corporation seeks an enthusiastic Director to join our Shared Services Team. In this role, you will be collaborating closely with the broader Corporate and Hotel Finance team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests.

**Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

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**Why Now?**

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

**How We Care for Our People**

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious _100 Best Companies to Work For®_ list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

- Paid Time Off, Medical, and other benefits

**Our Commitment to Diversity, Equity, and Inclusion**

Our success is underpinned by our diverse, equitable and inclusive culture and we are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

**Who You Are**

**The Role**:
This position will be a key contributor in the development of a Shared Services Model (the “Model”) for hotels consistent with our Global Shared Services Strategy. The Director of Shared Services will participate in the entire process - beginning with the planning phase through to project acceptance. Once the Shared Services Model is established, this position will be involved with the ongoing operations of the Model. This position will report to the AVP of Shared Services & Transformation for Cancun.

**Bulleted list of key aspects of role**
- Develop a comprehensive strategy and roadmap for implementing Shared Services, aligning with organizational goals and existing Shared Services operations.
- Design and execute pilot program to test Shared Services solutions, assessing feasibility, scalability, and effectiveness. Collect feedback from pilot participants and stakeholders to refine processes, address concerns, and optimize Shared Services delivery.
- Lead change management efforts to facilitate the transition to Shared Services, including communication, training, and support for impacted employees.
- Oversee the deployment of Shared Services resources, technology platforms, and infrastructure to support enterprise-wide adoption.
- Ensure compliance with regulatory requirements, internal controls, and service level agreements (SLAs) throughout the Shared Services lifecycle. Monitor and evaluate the performance of Shared Services operations, continuously seeking opportunities for improvement and optimization.
- Provide oversight and direction for Hyatt’s hotel Shared Service center operations in Cancun. Support team and ensure they are engaged in ongoing learning and development. Act as a champion for Shared Services within the organization, promoting awareness, alignment, and ongoing commitment to shared services principles and practices.

**Qualifications**:
**Experience Required**:

- Minimum 10 years of finance/accounting experience
- Must be fluent in Spanish and English

**Experience Preferred**:

- Bachelor degree i