Key Account Manager

No Relocation Assistance Offered
163361 - Del.Miguel Hidalgo, Mexico City, Mexico

**Who We Are**
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognised for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

**About The Role**:
As **Key Account Manager (Ecommerce)**, you will be the primary influencer of the strategy to grow sales, increase market share of market, and improve services with the direct customers of either omnichannel or pure players. You will ensure the engagement with our customers and establish positive relationships with key accounts personnel (cross functional approach) to influence support of our strategic goals. Strong leadership, a clear understanding of their business and foresight is required to engage customers with key plans. Lead, coach and supervise your direct reports to ensure the performance and compliance of our goals and strategies. Keep seeking new opportunities to extend our customer base according to our distribution policies.

Lead the preparation, negotiation and implementation of JBP’s, marketing and promotional campaigns to drive demand. Supervise, forecast, develop and ensure implementation of customer specific plans to achieve our commercial goals of net sales, share, margin, within budget spend. Visit stores digitally to better understand implementation challenges to optimize future approaches. Share findings, insights and recommendations with the extended commercial team.

In an omnichannel landscape you need to be curious and Digitally Savvy with an agile approach to adapt to it. You need to understand the dynamics of eCommerce and seek innovative solutions.

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**Main Responsibilities**:

- Formulate strategic plans to ensure maximum volume, profitability and customer service.
- Responsibility for the combined efforts of direct reports and agency personnel at all accounts to deliver sales goals on volume, spending and retail execution.
- Conduct detailed analysis of business trends in each account to include brand share, pricing, promotion levels, and trade class development.
- Stimulate a team approach across all functional areas involved in developing key customers’ business such as Marketing, IBE, CS&L, regulatory, finance and PVA.
- Deep understanding of our ACPL framework to outperform in digital commerce.
- Responsible for achieving a successful strategy in the 6P+A execution for Online Retailers to grow rapidly in digital commerce.
- Recruit, train and develop team personnel so that each individual performs at their highest potential.
- Build and manage relationships with key players and the customers at the regional/or store level.
- Develop customer investment strategy, consistent with Retail Environment strategy, brand strategy, and Shopper Insights
- Lead all aspects of the execution of 5P strategy implementation within established commercial guidelines
- Supervise & Carry out the administrative work of the account which includes: request for credit notes, rebates, or support for them, monitoring and maintenance of the current account.
- Guarantee compliance with the GTN & Financial policies established by the company

***Basic Requirements**:

- Bachelor's degree or equivalent experience in industrial engineering, business administration, international trade or related fields.
- At least +3 years in the commercial area managing customers or e-commerce customers (Preferable)
- At least +3 years of field sales experience working at POS either physical or digital.
- English Proficiency

**Other Skills**:

- Proficient computer skills (Google suite) & BI experience.
- Excel proficiency for handling large amounts of information.
- DOMO intermediate skills or willingness to learn quickly.
- Digitally savvy and curious, understands the dynamics of eCommerce
- Leadership Skills; Minimum supervision required
- Challenge the status quo and seek areas of improvement.

**Our Commitment to Sustainability**
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to positio