Banamex. Director de Agencia de Cobranza y Recuperación Legal C14

The Operations Support Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

**Responsibilities**:

- Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution
- Design strategies that generate improvements
- Review processes, procedures, strategy changes, and capacity plans to ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs)
- Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, Fraud and Regulatory Risks are minimized, and customers have a positive experience
- Develop proposals for all initiatives and communicate opportunities and progress against the proposal in a concise and timely manner to senior leadership
- Provide judgements based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations
- Negotiate internally and communicate management report to senior management, recommending next course of action
- Participate in improvement projects with internal and external stakeholders
- Partner with senior line directors to identify opportunities and communicate conclusions and analysis back to senior management

**Qualifications**:

- 10+ years of relevant experience
- Required Licensing/Registration: Series 7, Series 9, Series 10, Series 24, Series 63,
- Experience in management position related to Operations function
- Experience in Finance or Banking
- Consistently demonstrates clear and concise written and verbal communication

**Education**:

- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred

**Requisitos**:

- ** Licenciatura concluida titulado**:

- ** Maestría deseable**:

- ** Inglés avanzado 80%+**:

- ** Experiência de 6 años en áreas de cobranza.**:

- ** Manejo de Mora tempranas y tardías**:

- ** Recuperación de cartera castigada aproximadamente manejo de 15 agencias externas**:

- ** Gestión de proveedores externos y experiência en recuperación legal**:

- ** Conocimiento de recuperación de cartera**:

- ** Manejo de cartera de Hipotecarios y Pymes**:

- ** Administración de 10 despachos externos**:

- ** Administración de abogados**:

- ** Recuperación extrajudicial (moras tempranas) saber todo el proceso**:

- ** Experiência en manejo de Call Center de cobranza (Ejecutivos telefónicos)**:

- ** Experiência en venta de cartera**:

- ** Experiência deseable en bienes adjudicados**:

- ** Manejo de 120 personas internas y 400 externas**

**Habilidades**:

- ** Trabajo bajo Presión**:

- ** Trabajo en equipo**:

- ** Liderazgo desarrollado**:

- ** Resiliencia**:

- ** Comunicación**:

- ** Resolución de problemas**:

- ** Adaptación**:

- ** Inteligencia Emocional**:
**Ofrecemos**:

- ** Seguros: Gastos médicos mayores titular y beneficiarios, hogar, auto, vida, defunciones, algunos con tasa preferencial y sin costo.**:

- ** Préstamos personales con tasa preferencial bancaria.**:

- ** Plan de ahorro para el retiro (Independiente a Afore).**:

- ** Contratación directa.**:

- ** Capacitación y acceso a plataformas especializadas para tu desarrollo profesional.**:

- ** Aguinaldo 40 días**:

- ** Vacaciones:15 días a partir del primer año.**:

- ** Prima vacacional 60%**:

- ** Servicio de asistencia personal extensivo a familiares (Salud mental, nutrición, finanzas, entre otros).**:

- ** Convenios y descuentos con diferentes empresas (Tiendas de ropa, Cafeterías, Servicios para eventos, Estilo de vida, entre otros).**:

- ** Total Pass® (membresía con costo preferencial para diferentes deportivos, gimnasios, clases particulares).**:

- ** Oportunidad de participar en los juegos bancarios, voluntariado, red de inclusión.**:

- ** Reparto de utilidades.**:

- ** Plan de carrera.**:
**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- **Most Relevant Skills**

Please see the requirements listed above.
- **Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.-
- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._