Logistics Specialist Ii

hace 3 días

Nuevo Laredo, México Uber Freight A tiempo completo

Secure capacity for loads.
- Leverage carrier communication to influence capacity awards during tight markets.
- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services.
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty.
- Update load status in system, e.g. loaded, pick-up, delivery, empty, etc.
- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary.
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.
- Correspond with customer and carrier regarding detention information.
- Communicate and gain approval for expedite shipments.
- Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
- Negotiate with carrier and customer for spot shipments
- Lead training sessions for Carrier Contacts as necessary on Carrier Portal
- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
- Demonstrate ownership of assigned segments of business.
- Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization
- Set-up new Receivers, vendors and suppliers
- Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and, respond to Accounting to deny or approve the additional funds, etc.)
- Utilize TMS to actively manage on-time performance and automation objectives
- Negotiate with carrier and customer for spot shipments
- Assist in onboarding process to operations
- Train carriers for operation purposes and implementation calls
- Identify and resolve the root and cause of financials discrepancies in TMS financials.
- Create SOPs and IOPs

**Basic Qualifications**
- 1-2 years related experience
- Negotiation skills
- Bachelor’s degree
- Advanced Spanish and English written, oral, and presentation communication skills

**Preferred Qualifications**
- Knowledge of Freight Industry
- Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
- 0 - 1 year of customer service experience

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