Client Services/customer Care Support Analyst

hace 5 días

Ciudad de México S&P Global A tiempo completo

**The Role**:Client Services/Customer Care Support Analyst

**The Grade/Level**:_(relevant for internal applicants only) _3

**The Location**:Mexico City

**What’s in it For You**:
**Responsibilities**:

- Gathers information and escalates to Tier 2 or other teams as necessary
- Utilize Customer Care and S&P Global systems to open, manage and resolve inquiries
- Works under general supervision within a team
- Requires limited independent decision making
- Follows clearly defined and practices
- Handles most basic internal/external queries across a range of products
- May have more detailed knowledge of one or more product disciplines
- Broad knowledge of internal customer facing processes

**What We’re Looking For**:

- Completion of secondary/ high school or equivalent
- 1-2 years of customer care experience
- Experience in a support desk environment or an inbound/outbound high volume call center is an asset
- Demonstrated problem solving skills
- Organized and detail oriented, with the ability to multi-task in a fast paced environment
- Ability to communicate both in verbal and written form
- Experience with web navigation and proficient skills in Microsoft Office
- Previous experience using WebEx software and customer relationship management tools is and an asset
- Previous experience in a technical customer care environment preferred
- Physical Requirements:

- Must be able to perform essential responsibilities with or without reasonable accommodations
- Good tardiness and attendance track record
- Able to work during Public Holidays (compensated accordingly)

**What We Offer**
- Competitive base salary and bonus.

**About Company**:
**S&P Global delivers essential intelligence that powers decision making. **We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.**Equal Opportunity Employer**:

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