Boutique Manager Mitikah

Ciudad de Mexico, MEX, MX- Permanent

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.

Don’t miss the chance to be a part of one of the biggest Luxury Companies

**PURPOSE**

In this leadership role, boutique managers drive their team to achieve ownership, excellence, and success. they lead people to discover customer’s needs and deliver money can’t buy experiences. they develop customer’s trust and encourages them to get the most out of our pieces, events and different touchpoints. in addition to team building and development, they create excitement around every Montblanc touchpoint while enhancing brand supportive and profit productive business units.

**KEY RESPONSIBILITIES**:

- Accountable of the whole boutique plan with positive results, impact and development
- Floor management, able to diagnose opportunities and create action plans
- Recruit, develop, train and coach boutique team
- Customer obsessed, always looking for new initiatives and stories to engage with them
- Critical thinking, able to diagnose category opportunities and quickly execute solutions
- Manage store opening and closing, stock counts and btq documentation
- Responsible of net promoter score, audits, mystery shopper, and global boutique kpis
- Analyze business needs and propose smart solutions, register on management board
- Manage special and specific events logistics, activations and / or campaign launches
- Stock management, sell-thru driven mindset with a clear focus on best sellers
- Profit management, petty cash and money laundering processes responsible
- Manage boutique assets and protect data information and security
- Daily briefing to align everyone within the boutique

**CAPABILITIES & MINDSET**:

- Proven ability to inspire, train and manage boutique teams with positive results
- Strong people and analytical thinking, passionate when it comes to execution
- Detail-oriented communication skills, able to engage with our top customers
- Cross-industry experienced, open to new solutions and positive scenarios
- Eager to always propose new ways of approaching problems
- Teamwork spirit and good listener. empathetic and approachable
- Able to maintain strong professional relations with vip customers.
- Inspirational leader, able to mentor and develop a strong team.
- Client obsessed mentality, passionate about recruiting new clients and growing the active client data base.
- Agile manager able to multi‐task in business environment and work in various roles depending on business needs (selling, operations, training, etc.) able to manage priorities and workflow.
- Advanced english skills.
- Strong interest, curiosity and self study to learn about new products and stories.
- Take accountability.
- Self-taught person and proactive.

**EDUCATION**
- Business areas, hospitality is a great added value
- 3-5 years experience on leadership role, with specific success stories, with proven-examples of customer & category development (ambassador)