Data Management

hace 2 semanas

Azcapotzalco, México HSBC A tiempo completo

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join GSC HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Data Management

Requirements

Principal Responsabilities:

- Responsible for delivery of high quality information solutions for the existing clients / engagements and for the GACMx.
- Accountable for all centrally generated customer contact strategy deployments across all customer segments in WPB. Responsible for ensuring that customer experience is at the forefront and CRM interventions fully support the customer journey
- Accountable for all centrally generated customer contact strategy deployments across all customer segments in WPB. Responsible for ensuring that customer experience is at the forefront and CRM interventions fully support the customer journey
- Structures CRM data set to deliver a coherent multi-channel, multi-stage contact strategy to maximise customer relevance throughout their dialogue with HSBC. Lead organizationally and cross-functionally to avoid fragmented contact interventions across channels
- Develops effective working relationships with Global Businesses, Global Functions, Regional & country teams to maintain expert knowledge of stakeholder requirements, competitor activities and market trends to influence future direction of WPB Analytics
- Implements a holistic customer centric campaign process including design, planning, processing, and deliver an effective end to end customer communication performance tracking.
- Drive timely decision making and actions to address systemic obstacles
- The role holder needs to manage multiple clients from different regions having different time zones, regulatory environment, and maturity of business, data and systems.
- There are multiple teams supporting different aspects analytics for the same larger business problems. The job holder needs to lead and influence collaborations and synergies to integrate the analytics solutions for the business.

**Requirements**:

- Experience in database management, innovative data infrastructure, Cloud data strategy development and campaign execution analysis across multiple financial product categories and customer segments.
- Excellent communication skills (both in English and Spanish) in order to influence a wide range of audiences in different organization layers / geographies.
- Ability to lead teams of expert data engineers
- Experienced in Data Management / Governance at least 5 years.

You’ll achieve more when you join HSBC.

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

**Issued By HSBC Electronic Data Processing (India) Private LTD

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