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L2 App Support Analyst
hace 3 semanas
Job ID: 967934 Remote Mexico, México Job Type: Contract Added - 10 minutes ago
APPLY
**Job Description**:
Innova Solutions is immediately hiring for a L2 App Support Analyst
**Position type**:Remote.**
**Duration: 12 Months**
**Location**:USA**
As a L2 App Support Analyst you will:
**Required Skills**:
- Monitor and manage L2 tickets in ServiceNow
- Collect and review relevant data using Log analyzer
- Troubleshoot and resolve issues reported by L1 support
- Escalate more complex problems and development tasks to L3 support
- Provide regular updates of ticket status to stakeholders
**Experience and Skills**:
- 4-6 years hands-on experience in Java, Angular, Microservices, SQL Server SSIS and Control M
- SSRS experience desired.
Thank you
Karthik Saraswathi
Senior Manager
**PAY RANGE AND BENEFITS**:
**Pay Range**: $ 471,000 - $ 553,000
**Benefits**: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
**ABOUT INNOVA SOLUTIONS**:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
**Recent Recognitions**:
- One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
- ClearlyRated® Client Diamond Award Winner (2020)
- One of the Largest Certified MBE Companies in the NMSDC Network (2022)
- Advanced Tier Services partner with AWS and Gold with MS
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
