Guest Service

hace 4 días

Tijuana, México Talentflow A tiempo completo

**Talentflow**

**Customer Service Representative**

About Our Client

Since 1998, Our client has positioned itself as a trusted partner in the short-term housing industry. It is dedicated to providing its clients with the resources and expertise they need to make informed decisions about their temporary accommodation needs. It has established strong relationships with employers and communities in the United States and Canada, and its recent global expansion allows it to offer exceptional service and optimize the relocation process for clients worldwide. Our client is committed to exceeding expectations and minimizing the time and stress associated with finding the perfect short-term housing solution.

About the Role

We are seeking a highly organized and customer-centric Guest Experience Specialist to join our dynamic team. In this role, you will be the primary point of contact for our guests and clients, ensuring they have a seamless and positive experience from booking to departure. You will be a key player in maintaining high satisfaction levels and fostering strong relationships with both guests and property partners.

**Responsibilities**:

- Liaise with properties and vendors to collect all necessary details for reservations, ensuring accurate and complete information.
- Prepare and deliver comprehensive pre-arrival information to guests/clients 3-5 days prior to their arrival, including directions, access codes, and local recommendations.
- Review property inspection photos to ensure apartments meet company standards for cleanliness and readiness before guest move-in.
- Collaborate with on-site maintenance teams to promptly address and resolve guest/client concerns within 48 hours or before arrival, as needed.
- Effectively manage shifting responsibilities and prioritize tasks based on incoming requests and urgent needs.
- Uphold brand standards and ensure consistent service delivery across all markets.
- Cultivate strong relationships with properties and clients through open communication and proactive problem-solving.
- Work closely with other departments within the company to facilitate efficient resolutions and streamline processes.
- Maintain a meticulous approach to all tasks, paying close attention to detail when addressing guest and client needs.
- Perform other duties as assigned to support business needs.

**Qualifications**:

- Demonstrated experience in a customer-facing role with a strong track record of providing exceptional service.
- Superior written and verbal communication skills with the ability to communicate effectively with diverse audiences.
- Highly organized with the ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
- Proven ability to identify and resolve issues promptly and efficiently.
- A collaborative and supportive team player with a positive attitude.

**Benefits**:

- Contractor Scheme
- Life Insurance
- 12 vacations days
- Mexican Holidays
- Salary range 15,000 MXN - 20,000 MXN per month

Tipo de puesto: Tiempo completo

Sueldo: Hasta $20,000.00 al mes

Tipo de jornada:

- Lunes a viernes
- Turno de 10 horas

Lugar de trabajo: Empleo remoto

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