Consultor de Soporte Prime Senior

Consultor de Soporte Prime Senior

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you

**About the Role**

In this opportunity as a Consultor de Soporte Prime Senior, you will be responsible to:

- Strong customer service skills.
- Ability to understand, synthesize, and communicate/transmit knowledge both verbally and in writing.
- Proactive and effective attitude in problem-solving.
- Willingness to work autonomously.
- Performing queries in Open SQL.
- Developing scripts in SQL Server.
- BPM process design.
- Custom report design.
- Functional specification of system issues.
- Providing customers with corrective instructions.
- Assisting clients with patch releases.
- Advanced oral and written English proficiency.
- Analysis and definition of project specifications and requirements.
- Advanced proficiency in Word, Excel, PowerPoint, and the rest of the Office suite

**About You**

You’re a fit for the role of Consultor de Soporte Prime Senior if your background includes:

- Good command of collaboration tools such as ADO, Salesforce GSI, ServiceNow, and DataDog.
- Experience in integrating ERP systems such as SAP or Oracle.
- Knowledge of foreign trade.
- Familiarity with special programs in Mexico such as IMMEX.
- Knowledge of PMI implementation methodology. Experience in implementation and/or support of foreign trade systems.

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**What’s in it For You?**
- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- ** Flexibility & Work-Life Balance**: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- ** Career Development and Growth**: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- ** Industry Competitive Benefits**: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- ** Social Impact**: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- ** Making a Real-World Impact**: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

**About Us**

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/g