Senior Manager, Internal Audit

**Who we are**

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

**See yourself at Twilio**

Join the team as Twilio's next Senior Manager, Internal Audit

**About the job**

**As a Senior Internal Audit Manager**, you will play a key role in assessing and improving the effectiveness of Twilio's risk management, control, and governance processes. You will lead SOX, Audit and Advisory engagements, collaborate with cross-functional teams, and provide insights to strengthen internal controls and support business objectives, with a particular focus on operations. Your work will help ensure compliance, identify areas for operational improvement, and support Twilio's continued growth and integrity.

**In this role, you'll**:

- Lead and execute operational, financial, and compliance audits across Twilio's business units
- Identify key risks and evaluate the effectiveness of internal controls through risk-based audit planning and execution.
- Develop and maintain a robust audit pipeline, prioritizing high-impact areas and aligning with enterprise risk priorities.
- Conduct detailed assessments and interviews to understand business processes and identify control gaps or improvement opportunities.
- Collaborate cross-functionally with finance, compliance, legal, and engineering teams to ensure audit recommendations are implemented effectively.
- Prepare clear, concise audit reports and present findings to senior leadership and key stakeholders.
- Monitor and report on the status of corrective action plans and drive accountability for timely remediation.
- Stay current with regulatory developments and internal audit best practices to enhance audit methodologies and maintain compliance.

**Qualifications**
- **Required**:

- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- CPA, CIA, or other relevant professional certification strongly preferred.
- 10+ years of progressive experience in internal audit, external audit, or risk management, with at least 3 years in a leadership or managerial capacity.
- Demonstrated experience in planning, executing, and reporting on complex audit projects across multiple business functions or regions.
- Experience working within multinational organizations or highly regulated industries is a plus.
- Strong knowledge of internal auditing standards, risk assessment practices, and internal control frameworks (e.g., COSO).
- Familiarity with ERP systems (e.g., SAP, Oracle) and general IT and business controls.
- Excellent written and verbal communication skills and strong report writing, presentation, and stakeholder engagement skills.

**Desired**:

- Ability to work independently and lead audit teams in a dynamic, fast-paced environment.
- Strong analytical thinking, attention to detail, and sound judgment in identifying and addressing risk areas.
- Proven ability to influence and drive process improvements and control enhancements at an enterprise level.
- Demonstrated success in developing and mentoring audit professionals.

**Location**

This role will be remote, and based in Mexico City.

**Travel**

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

**What We Offer**

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.