Service Delivery Mgr/project Manager

**Req ID**: 307676

We are currently seeking a Service Delivery Mgr/Project Manager - Cloud Services to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

**Position's Overview**

At NTT DATA Inc., we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence, and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a Cloud Service Delivery Manager/Project Manager to join our team.

**Client's business problem to solve?**

You will take a key role in NTT Data Cloud Service Delivery Management practice and Program Management Office. The **Cloud Service Delivery Manager/Project Manager** works directly with cross-functional teams across the company to support our clients in their migration/transition to the Cloud as well as with long-term engagements (steady-state) as Service Delivery Manager (SDM); managing the interests of NTT Data but also aligning these with our Clients' Cloud needs.
- Strong program management skills.
- Excellent communications both written and oral, be able to talk to and act on many organizational levels.Can Do attitude and entrepreneurial skills to meet milestones and deadlines.

Position's General Duties and Tasks

**In this role you will be responsible for**:

- Maintaining positive relationships with customers.
- Identifying customer needs and overseeing service delivery within the business context.
- Managing finances and budgets and tracking contract deliverables.
- Determining ways to reduce costs without sacrificing customer satisfaction.
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
- Providing status, updates, and dashboards to client stakeholders. Mitigate risk and accelerate resolution of outstanding issues.
- Responsible for developing and meeting project plans/schedules, defining project execution requirements, and managing communications.
- P&L Control, Complex Negotiations, MS Project and Planning Techniques, Risk Logs, Deviations and Mitigations, scope control.
- Responsible for coordinating projects through various communications, data collection, and analysis. May act as Project Manager on multiple projects concurrently.
- Outstanding analytical, problem-solving, negotiation, and organizational skills to effectively achieve project objectives whilst maintaining a strong sense of urgency. Functional experience in multiple business areas.

**Requirements for this role include**:

- A bachelor's degree in a business-related field.
- Bilingual - Fluent in English and Spanish.
- Experience in Project Management, preferably in a technical or infrastructure-related role.
- Proficiency in project management methodologies and demonstrated ability to create and maintain project plans, budgets, and timelines.
- Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
- Good understanding of infrastructure components such as networking, servers, storage, and virtualization.
- Familiarity with Cloud computing platforms (e.g. AWS, Azure, GCP) and related services.
- Proven track record of identifying and resolving issues that arise during project execution.
- Ability to think critically and develop creative solutions to overcome challenges and obstacles.
- Experience mitigating project risks and ensuring project deliverables are completed on time and within budget.
- Excellent verbal and written communications skills, with the ability to effectively communicate technical information to non-technical stakeholders.
- Proven consensus-building skills in a remote role.
- Leadership skills with the ability to motivate and lead cross-functional teams.
- Experience collaborating with stakeholders at all levels of the organization to gather requirements and drive project success.
- Strong analytical and negotiation skills.
- Self-starter, energetic, flexible, innovative, and willing to get things done.
- Experience as a complex project manager or a program manager.
- Willingness to stay updated on industry trends, emerging technologies, and best practices.
- Ability to adapt to changing project requirements and priorities in a fast-paced environment.

**Preferences**:

- 10+ years relevant experience.
- Deep domain experience with 5+ years of work experience in Services, cloud computing, or technical project delivery.
- Enterprise work experience dealing with highly complex situations is strongly preferred.
- Experience managing technical and executive-level relationships (IT Director, VP, and C-level).