Senior Manager, Risk Operations

At Scribd (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our three products: Everand, Scribd, and Slideshare.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

When it comes to workplace structure, we believe in balancing individual flexibility and community connections. It’s through our flexible work benefit, Scribd Flex, that employees - in partnership with their manager - can choose the daily work-style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in-person moments to build collaboration, culture, and connection. For this reason, occasional in-person attendance is required for all Scribd employees, regardless of their location.

So what are we looking for in new team members? Well, we hire for “GRIT”. The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd, we are inspired by the potential that this can unlock, and ask each of our employees to pursue a GRIT-ty approach to their work. In a tactical sense, GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to. Here’s what that means for you: we’re looking for someone who showcases the ability to set and achieve **G**oals, achieve **R**esults within their job responsibilities, contribute **I**nnovative ideas and solutions, and positively influence the broader **T**eam through collaboration and attitude.

**About the team and role**

The Risk Operations team at Scribd plays a critical role in protecting the business by managing payments and fraud risk, to reduce costs while also driving customer and business value. As **Sr. Manager of Risk Operations, Payments & Fraud**, you will be key to helping us build a world-class, cross-functional payments team. This role is not a Product Manager, but must work like one - collaborating across departments, navigating complexity, and delivering impact. You’ll go beyond reactive risk mitigation - to proactive risk management that also improves business outcomes. This role is for a strategic operator who can create clarity, connect dots across teams, and embed risk thinking into how Scribd builds and scales.

**You will / Responsibilities / What you will do**

You will lead a small but mighty team of Risk Operations analysts. This team owns payments risk and fraud operations across the following key areas, while partnering closely with Product, Analytics, and Finance teams:
**Chargeback Strategy & Prevention**
- Monitor and reduce chargeback rates across processors
- Design and manage dispute strategies to improve win rates
- Manage vendor relationships and stay ahead of regulatory changes

**Fraud Detection & Rule Optimization**
- Analyze fraud trends and key risk metrics
- Implement and improve fraud rules in partnership with analytics and vendors
- Lead fraud related investigations (including card testing attacks and content fraud)

**Payments Optimization Support**
- Partner with Product, Analytics, Finance to monitor and improve payment processor performance
- Support onboarding and optimization of new payment tools and vendors
- Help future-proof the payments platform against fraud, risk, and cost inefficiencies

**Cross-Functional Risk Insights & Integration**
- Drive visibility with dashboards, reporting, and regular updates to executive leadership
- Effectively prioritize risks, issues, and incidents
- Advocate for feature needs and preventative improvements with Product

**You Have / We're looking for / Requirements**
- 6+ years experience in Payments Risk, Fraud Prevention, Risk Operations, or related fields
- A player-coach - you will be expected to make strong individual contributions, with also actively coaching and developing two analysts to elevate overall team performance
- Strong expertise managing chargeback programs and dispute strategies
- Hands-on experience optimizing fraud rules and using risk software and tools
- Knowledge of global payments ecosystems, with experience navigating payments fraud and chargebacks in international markets and optimizing payment processor performance
- Strong analytical skills, with ability to define key metrics, track trends, and drive data-backed decisions
- Skilled cross-functional operator who can partner with and connect dots across Product, Analytics, Finance, Engineering, Legal, and Operations
- Strategic thinker who can also execute, balancing long-term planning with tactical action
- Excellent communication skills - you can present clearly and concisely to executives and translate complex topics into actionable insights
- Experience working in subscription, consumer tech