Associate - Data Stewardship Zapopan, Jalisco, Mexico

**Location** Zapopan, Jalisco, Mexico

**Job ID** R-228287

**Date posted** 03/06/2025

Are you ready to make a difference in the world of data management? As an Associate - Data Steward, you will be responsible for ensuring the quality and integrity of data within CRM and MDM systems. This role involves routine reporting, data standardization, research, cleansing, and de-duplication. You will set quality expectations and uphold standards to achieve impactful results.

**Accountabilities: What you'll do**:

- Manually update attributes managed records to improve core data, contacting users for proof and updating provider affiliation information via Data Change requests.
- Manage Customer Data Change Requests.
- Ensure timeliness and alignment to standard operating procedures.
- Conduct Ad-Hoc Data Analysis and Data Extracts.
- Assure that new data elements are not duplications of existing core data elements.
- Accurately list newly applied data elements to the core database records.
- Remove incorrect data elements and database records from core databases.
- Document actions taken and required notation.
- Audit the data quality of peers (other Data Stewards).
- Coordinate via Service Requests for tasks required in MDM and CRM to be done by IT teams.
- Maintain CRM and MDM aligned in Customer Data: Monitor the flow of data between MDM, CRM, and other databases for accuracy and data quality.
- Process GDPR related requests (opt-outs from Open Data, opt-outs).
- Enter and validate accounts, professionals, and other client information considering CRM transactions: Calls, Consent, Events attendance.
- Develop, implement, and maintain data quality processes, training, and reference materials.
- Follow data quality rules and processes to remove duplicate data, cleanse inaccurate data, standardize data entries, and schedule data analysis reports.
- Perform daily CRM/MDM maintenance and project-based tasks, including resolving data issues, running data quality searches taking additional external research steps as needed.
- Plan priority areas of improvement and select any tools needed to support data quality programs (e.g., reporting) and develop a cadence of regular database maintenance.
- Be part of initiatives to begin automating recurring data quality tasks and streamline/standardize dimensions needed for reporting and analysis.

**Essential Skills/Experience**:

- Strong analytical and problem-solving skills
- People management experience
- Strong knowledge on databases and database concepts, SQL, analytical tools
- Experience with MS Office Tools - Word, Excel, and similar software
- Document processes and adhere to standard operating procedures and processes
- Basic project management skills and meticulous attention to detail
- Capable of managing multiple projects/requests simultaneously
- Work in teams, Collaborate and ensure Compliance
- Basic to limited exposure to issue/ticket management and/or tracking tools (ex: JIRA, ServiceNow)

**Desirable Skills/Experience**:

- Exposure to MDM tools and systems - Reltio, Veeva
- Experience in Pharmaceutical domain
- Familiarity with tools like PowerBI, Snowflake, Python
- Industry Data knowledge - OneKey, Veeva Open Data, Definitive Health Care data, Payer Data etc.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. **That's why we work, on average, a minimum of three days per week from the office**. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, our work has a direct impact on patients by transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining innovative science with leading digital technology platforms. Our dynamic environment offers countless opportunities to learn and grow while making a positive impact on lives through data analytics, AI, machine learning, and more. Join us at a crucial stage of our journey as we become a digital and data-led enterprise.