Customer Services Specialist

hace 1 semana

Tijuana, México Aptiv Contract Services Tijuana, S.A. de C.V. A tiempo completo

Descripción y detalle de las actividades

The Customer Service Representative, will serve as a pivotal point of contact for both internal teams and external customers. This role will primarily focus on assisting with administrative tasks, order entry, and addressing customer service issues to ensure smooth operations and exceptional customer satisfaction. The position reports to San Marcos CA.
- Accountable for collaborating with Engineering, Production, Planning, and Shipping teams to identify any potential issues that could impact production scheduling. You will regularly track the status of customer orders and proactively provide updates to keep customers informed throughout the process.
- Collaborate with Engineering, Production, Planning, and Shipping teams to resolve customer issues and ensure smooth order management. You will work closely with Account Managers and Business
- Empowered to research customer complaints and issues, providing thoughtful and effective solutions that enhance overall customer satisfaction.

Experiência y requisitos
- A high school diploma or equivalent is required, with a preference for a degree in Business Administration or a related field.
- Previous experience in a sales support or administrative role in manufacturing or related industry. (3 - 5 years)
- Excellent communication and interpersonal skills, enabling professional interaction with customers and stakeholders.
- Strong organizational skills and attention to detail are critical, as you will manage multiple tasks and priorities effectively.
- Proficiency with Google workspace (Gmail, Drive, Sheets, Docs, Slides) is required to manage. documentation and collaborate with teams.
- Ability to work independently and as a part of a team in a fast-paced environment.
- Familiarity with sales processes and customer service principles will be key to effectively supporting customers and internal teams

Beneficios
- Beneficios de acuerdo a la LFT
- Seguro de vida
- Fondo de ahorro

**Número de vacantes** 1

**Área** Atención a Clientes/Call Center/Telemarketing

**Contrato** Permanente

**Modalidad** Presencial

**Turno** Diurno

**Jornada** Tiempo Completo

**Estudios** Carrera con título profesional

**Inglés**Hablado: Avanzado, Escrito: Avanzado

**Disponibilidad p. viajar** No

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