Bpo Operations Manager
hace 1 semana
**Job Information**:
Department Name
- BPO
Job Type
- Full time
Service Now Ticket
- INC1276414
Industry
- Insurance
Modality
- On Site
Work Experience
- 5+ years
Assigned Recruiter Contact
Date Opened
- 06/17/2025
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- 22010
To lead successfully and manage teams to achieve organizational objectives.
Increase efficiency, reduce costs, and improve overall performance.
Problem solving focus to streamline operations and ensure customer satisfaction.
Have strong communication skills to foster collaboration between departments and support areas for smooth operational flow.
**Job responsibilities and functions**
- Monitor day to day KPIS for each of the clients and Confie ensuring meeting goals.
- Document Improvement plans, innovate on current metrics not met or those that require improvement to strengthen Operations on each of these.
- Managing day to day relations with multiple clients
- Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company.
- Maintain constant communication with direct report on the status of each client under his/her responsibility.
- Ensure that operational activities remain on time and within budget.
- Track staffing requirements, hiring new employees as needed.
- Build and develop the project team to ensure maximum performance, by providing purpose, direction, and motivation.
- Evaluation of needs and review of performance of people under his/ her hierarchy, provide feedback under Confie processes, and implement improvement plans focus on mitigate or eliminate areas of opportunity and prepare them to growing opportunities.
**Requirements**:
- Bachelor's degree (Indispensable)
- Advanced English level
- Specialized knowledge:
- KPI's management skills
- Experience in strategic planning with multiple clients.
- Computer knowledge:
- Microsoft Office advanced skills
- Experience:
- 5 + years of experience in Operations Management (Preferably in customer service, technical support and sales)
- Customer service
- Problem solving
- Attention to detail
- Organized
**Benefits**:
- Competitive weekly salary
- Excellent location (Zona Río, Tijuana)
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities
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