Fusion Scm Cloud Procurement Support Analyst

Fusion SCM Cloud Procurement Support Analyst-220007J4 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** Global Support Services - Fusion SaaS Applications Department Description: The Fusion SCM Cloud Support Team is expanding to support our rapidly increasing customer base. The team partners with development in supporting new and existing customers. It is a unique opportunity to be part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall. Position Overview: This position is for supporting Fusion Applications, particularly under the Supply Chain Management Procurement pillar (Purchasing, Self-Service Procurement, Sourcing, Supplier Model, and Supplier Portal). Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques. Extensive experience with one or many aspects of Enterprise Business Application (Product knowledge, diagnostic logs review, Troubleshooting techniques etc). Knowledge of networks, database, server configuration, Web Server, SQL tuning and so on. Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired. Behavioral Skills (required) - Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists. - Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations - Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is. - Good organizational skills. Able to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan - Ability to persevere in the face of obstacles and ensure customer’s success. - Self-starter, works well unsupervised or with limited supervision - Detail Oriented (Process orientation preferred) Technical & Analytical Skills (required) - Ability to resolve Procurement and Sourcing flow issues such as: - Requisition to Purchase Order Automation - Supplier registration - Direct and in-direct procurement - Internal material transfer requisition - Transaction account definition configurations - Knowledge on Procurement approval configurations - Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process. Knowledge of SQL. - It is a plus to have functional and technical knowledge of more than one modules in any of the following Oracle Supply Chain Application Suites - Oracle E-Business Suite; PeopleSoft Enterprise SCM; JD Edwards Enterprise One; Siebel - Experience in writing SQL queries in Oracle EBS/Fusion, PLSQL coding experience is a plus - Knowledge of tables in P2P O2C and Inventory flows - Ability to independently troubleshoot issues using Database Tables/SQL Queries **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ E