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Production Management Specialist
hace 2 semanas
**Job ID**:202004
**Required Travel**:No Travel
**Managerial - No**
**_Location: Guadalajara, Mexico Only _**
**Who are we?**:
**In one sentence**:
Prioritize, plan, and assign tasks to team members based on ability/focus for the day
**What will your job look like?**:
- You will lead and mentor a small team within a specific task or project
- You will be responsible for processes, KPIs, and communication within the project
- You will identify process changes that lead to efficient operations and sets the processes for the benefit of the team, ensuring process alignment and team mentoring
- You will also have hands-on work as an analyst whenever required, guiding and assisting teams in problem resolution, providing technical coaching, mentoring, and knowledge management
- You will guide team to resolve technical issues, come up with new ideas, and enhance processes as required for bill audits, running maps, service desk tickets
- You will guide and assist team to identify and analyze production issues, track recurring issues, identify ways to prevent them, or suggest a permanent fix
**All you need is...**:
- 6 years of relevant industry experience
- Excellent communication skills and ability to respond to customer queries quickly
- Ability to understand business needs and manage 24X7 shifts
- Good hands-on technical knowledge
- Excellent domain knowledge in incident handling, production management, and audit processes
- Experience in a complex global, matrix organization working across multiple time zones
- Experience in working in ambiguous situations, working under pressure, and flexible work hours
- Production-oriented with a sense of urgency and sensitive to production requirements.
**Why you will love this job**:
- You will have a wide scope of activities
- You will have excellent products and solutions
- You will have scope for professional development
**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce
