Customer Service Representative

Overview:
Kemin is seeking a Bilingual Customer Service Representative (CSR) in Mexico This role will be responsible for maintaining our customer’s account needs. The CSR is the internal and external contact point of contact of sales in charge of the maintenance of the master data of the customer and will make changes and relevant updates to the customer profile. Additionally, is responsible for generating tax billing and accurately tracking with finance and sales teams. This position will maintain a good relationship with customers by following credit notes, product returns, revalidation of materials, and sending samples to the United States.

**This is an onsite position and will be located at our Zapopan facilities.**

**We Are Kemin**

We are visionaries who see things differently and are inspired by the world around us. We have been dedicated to using applied science to improve the quality of life for over half a century. We are a global ingredient manufacturer that strives to sustainably transform the quality of life every day for 80 percent of the world with its products and services.

For over half a century, Kemin has been dedicated to using applied science to address industry challenges and offer product solutions to customers in more than 120 countries. Kemin provides ingredients to feed a growing population with its commitment to the quality, safety and efficacy of food, feed and health-related products to customers in more than 120 countries.

Established in 1961, Kemin is a privately held, family-owned-and-operated company with more than 2,800 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, San Marino, Singapore, South Africa and the United States.

**_
As a Kemin team member, you’ll receive _**
- **_ A competitive financial package_**_- in addition to your salary, we offer major benefits, paid vacation, and holidays._
- **_ Robust health and wellness support_**_- we are proud to offer a fitness reimbursement (for your whole family), an on-site fitness center, life insurance, and major & minor medical expenses insurance. _
- **_Continued learning opportunities_**_- Kemin offers tuition reimbursement and recently launched a new corporate university with online and in-person training opportunities for growth and development throughout your entire career._
- **_ The chance to give back to our world_**_- Through our foundation of servant leadership, we are proud to offer ample service opportunities, including paid time off to do so. Kemin has a valued corporate partnership with both The World Food Programme and Habitat for Humanity, in addition to many local initiatives._

**Responsibilities**:

- Responsible for creating, handling, and maintaining customer satisfaction for Kemin’s customers.
- Accurate order entry and fulfilling product shipments.
- Update and maintain product price list.
- Provide sales support to the Commercial team.
- Responsible for obtaining freight quotes and securing LTL Carriers for shipments, and tracking shipments when necessary.
- Monitor inventory levels at designated customer locations to assist in maintaining sufficient inventory levels.
- Responsible for daily communication with the sales, warehouse, and finance Teams to coordinate domestic and international shipments.
- Review Accounts Receivable reports and inform customers on past due account status.
- Generate invoices and accrue for rebates, commissions, and other applicable discounts and withholdings.
- Record and rectify customer complaints with supervision.
- Return goods authorization with approval.

Qualifications:

- High school diploma
- Preferable bachelor’s degree in Finance, Administration, Commerce, or logistics.
- 3-5 years of professional experience as a customer service representative, order entry advisor, Tax Billing, and logistics.
- Fluent in English and Spanish
- Must understand freight (domestic and/or international), export documents, and tariffs.
- Be able to multi-task, adjust priorities, and have excellent time management skills.
- Strong analytical and problem-solving skills.
- Excellent written and oral communication and interpersonal skills to present ideas effectively with customers, peers, and all levels of management.
- Proficient in MS Office programs.
- Experience with ERP systems
- Kemin is an equal-opportunity employer, and all reasonable accommodations will be considered._
- A post-offer background check and drug screen are required. Additional pre-employment requirements may be necessary based on position._

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