Account Specialist

**Account Specialist**:
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you

Join our team The Account Specialist position plays a critical role in supporting account executives and account managers and ensuring smooth customer operations.

**About the Role**:
In this opportunity as a **Account Specialist**,** you will:

- Partner with account executives and account managers in sales, upsell and cross sell opportunities and renewals by providing relevant data and insights.
- Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks.
- Track and manage all customer renewals, ensuring timely and accurate processing.
- Prepare and send out quotes, contracts, and other necessary documentation.
- Serve as a point of contact for customers regarding sales, renewal, and support inquiries.
- Provide regular updates to the sales team and management on sales, renewal status and performance metrics
- Communicate with customers regarding upcoming renewals, addressing any questions or concerns.
- Analyze customer data to identify trends and opportunities for improvement
- Maintain and update customer information in the CRM system

**About You**:
You're a fit for the role if you have:

- 3+ years experience in account management, retention & renewals, sales, or a related field.
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and sales tools, driving utilization of tools and process training
- Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services.
- Ability to find solutions to difficult or complex issues by defining the problem, determining the cause of the problem, identifying/prioritizing/selecting alternatives and then implement.
- Ability to analyze market data, feedback, and sales performance to inform strategies and decisions.
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Strong grasp of sales processes and strategies, with the ability to develop value propositions that address customer use cases with solutions from product portfolio.
- Ability to work effectively with cross-functional teams.

**To apply, please upload your updated resume in English.**

**Location: CDMX**

**#LI-ZM1**:
**What's in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**:Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
- ** Purpose-Driven Work**: We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across