Customer Service Representative Team Leader

Una oportunidad de crecer con nosotros
¿Disfrutarías trabajar en el acelerado mundo de la tecnología industrial? Si es así, te tenemos una oportunidad sobresaliente para unirte a nuestro Equipo Watlow, donde trabajamos con muchas de las más grandes compañías como líderes en tecnología y soluciones. Estamos generando impactos positivos cada día que nuestras soluciones enriquecen la vida de las personas en todas partes.
Este puesto está localizado en nuestro Campus de Manufactura de Clase Mundial en Querétaro, Mx. Trabaja en uno de nuestros cinco avanzados edificios, que incluyen siempre una enfermería, cafetería, transporte, y estaciones de trabajo ergonómicos.
About the Role
In the Customer Service Representative Team Leader role, you will be the customer’s voice within Watlow to communicate their delivery needs and share any shortfalls from production back to the customer. All communications to the customer will go through you from planning, quality, and shipping.
As a Customer Service Representative Team Leader, you will find a challenging opportunity producing high-quality products that will serve leading companies in industries such as semiconductor manufacturing, sustainable energy production, medical equipment, and food safety. You will contribute to meeting customer expectations via sales order entry and working closely with planning.
Working within our constructive culture as the Customer Service Representative Team Leader you will advance and develop your autonomy, mastery and purpose, through coaching and leadership provided by your team leader.
Watlow understands that you can’t do your best work if you don’t have a real understanding of the Watlow business as well as strong relationships with team members from across the organization. At Watlow you will have many opportunities, both formally and informally, to build and maintain the cross-functional knowledge and relationships that you need for a successful and rewarding career.
Your Key Responsibilities
- Develop and implement customer service policies and procedures.
- Monitor customer service representatives’ performance and provide ongoing coaching and feedback.
- Resolve customer complaints and inquiries in a timely and efficient manner.
- Analyze customer service trends and recommend improvements.
- Train and onboard new customer service representatives.
- Monitor customer service representatives’ adherence to company policies and procedures.
- Ensure customer service representatives maintain a high level of customer service.
- Prepare and analyze customer service reports.
- Foster an environment of collaboration and teamwork among customer service representatives.

Required Qualifications
- High-school graduate/GED
- Preferred Two-year degree or Technical Certificate or related experience (1-5 years)

**Prestaciones**: El plan de compensación total Watlow
Tu salud, el bienestar y estabilidad financiera tuyos y de tu familia son una prioridad para nosotros. El plan de compensación total Watlow incluye una compensación competitiva y un abanico de prestaciones y beneficios para mejorar tu carrera:

- Sueldo con pago quincenal.
- Seguro de gastos médicos mayores.
- Seguro dental.
- Seguro visual.
- Fondo de ahorro 13%
- Vales de despensa 10%
- Prima vacacional 50%.
- Prestaciones de ley.

COVID & Seguridad
Watlow está comprometido con brindar un ambiente seguro y limpio para laborar para todos los actuales y futuros miembros del equipo. Nuestro proceso de reclutamiento es una combinación de actividades virtuales, por teléfono y presenciales hasta el momento de ingreso. Tu seguridad es nuestra prioridad principal.