Customer Success Administrator

Do you feel comfortable around data? Are you often complimented on your analytical & organisational skills? If you are a self-motivated person with sharp attention to detail, this opportunity is for you

**ABOUT US**

When you work with us, you'll have the opportunity to make a real impact on our customers’ everyday lives, driving their businesses forward with certainty. At **Teletrac Navman** we uncover hidden opportunities. Our connected fleet solutions make our customers, their customers, and communities better, safer, and more efficient. Here, you'll use your ability to its full potential to make a difference. You will surround yourself with an extraordinary team who will challenge you to ask questions, see more and be more. You will be successful and move forward with us because we believe in you and will provide you with opportunities to be great. We offer competitive pay and benefits, but more importantly, we offer an open and down-to-earth culture where you can be yourself. Together we're always on the move.

**WHAT YOU WILL DO**

As a **Customer Success Administrator**, you will be crucial for the success of the Customer Success and wider Service Delivery function. You will be based in our Monterrey, Mexico office and drive collaboration across Finance, Sales and Service Delivery teams to provide a high level of support to our United States Customer Success Team.

To break it down, your responsibilities will include:

- Address and process Add-On Opportunities for Platinum and Gold Segments.
- Provide high standard contract summaries and account reconciliations for Platinum and Gold Segments.
- Follow up open support cases for Platinum and Gold Segment and report the outcomes to CSS and client.
- Process partial churn requests for Platinum and Gold Segments.
- Promote growth for Top Bronze Accounts assigned by engaging with the customer and understanding the company’s needs, in order to accomplish Upgrade, Add-On and Renewal opportunities, or re-directing Upsell opportunities.
- Support customer escalations when needed.
- Promote and drive a passionate customer-driven culture, ensuring a strong focus on delivery, execution and the customer.

**At Teletrac Navman, we believe in YOU. **We believe in your potential - your ability to learn, grow and make an impact. And we believe in giving you the opportunity, accountability and visibility to do just that.

If you are interested in progressing into a customer success/account management role in the future, this opportunity could be the stepping-stone you have been looking for.

What will help you succeed in this role:

- 1+ year experience in administrator role.
- Strong written and verbal communication skills with the ability to communicate effectively at all levels.
- Prior experience using Sales Force (or similar CRM) and SAP.
- Intermediate level Excel skills.
- Ability to work autonomously and display a high level of self-motivation, willingness to take ownership & be held accountable
- Positive and enthusiastic approach and attitude, with Strong organisational and interpersonal skills
- Customer relationship and conflict management skills
- Methodical and disciplined approach to problem solving

Vontier is our parent company. With more than $6 billion in annual revenues, Vontier's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and speciality, and franchise distribution.

Future cities are smarter cities, and they need infrastructure and tools for advanced mobility, reliability, safety, efficiency, and quality of life. Vontier is ready to build that future.

We are a global industrial technology company focused on smarter transportation and mobility. Our portfolio is built on market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. United by a vibrant, inclusive culture and our proven business system, our 8,000+ team members are mobilizing the future to create a better world.

Ready to advance pioneering solutions for intelligent diagnostics, electric vehicles, and smart cities? Move your career forward at Vontier.